Responsibilities

• Manage a portfolio of existing Juniper customers, becoming a trusted advisor throughout their journey.
• Use customer data, health scores, engagement trends and product adoption insights to identify growth opportunities.
• Create and deliver account growth plans that increase customer value and Annual Recurring Revenue (ARR).
• Identify and convert cross-sell and upsell opportunities across the Juniper portfolio.
• Drive adoption and migration opportunities into Juniper's core MIS solutions.
• Conduct proactive account reviews and strategic customer conversations.
• Build strong relationships with Headteachers, School Business Leaders, Trust Executives and IT leaders.
• Collaborate closely with Customer Success, Product, Marketing and Sales teams to deliver an exceptional customer experience.
• Maintain accurate opportunity, pipeline and forecasting information within CRM systems.
• Monitor customer health and take proactive action to reduce churn and improve satisfaction.

Requirements

• Experience working within the Education MIS sector or education technology market.
• Proven success managing existing customer accounts and delivering commercial growth.
• Strong consultative account management and customer success skills.
• Experience identifying and converting cross-sell and upsell opportunities.
• Ability to interpret customer data and translate insights into meaningful actions.
• Experience using CRM platforms such as SugarCRM, Salesforce or Microsoft Dynamics.
• Excellent communication, presentation and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple opportunities simultaneously.
• Track record of achieving or exceeding sales and revenue targets.
• Commercially minded with a customer-first approach.

Preferred

• Experience using Gainsight or similar Customer Success platforms.
• Knowledge of Power BI or other customer intelligence and reporting tools.
• Strong understanding of the education technology landscape, particularly MIS solutions.
• Experience selling SaaS or subscription-based software.
• Familiarity with customer health scoring and product adoption metrics.
• Experience working with Multi Academy Trusts (MATs).
• Knowledge of sales enablement tools such as Gong or Seismic.

Benefits

• Juniper Education Benefits: - Enhanced annual leave entitlement - Opportunity to purchase additional leave - Entitlement to carry over leave to next entitlement year - Day 1 access to 24/7 GP & prescription services - Day 1 access to rewards platform - Cycle to work scheme - Enhanced maternity & adoption pay - Day 1 access to employee assistance platform - Funded development/Qualification opportunities - Voluntary health care cash plan - Voluntary private medical insurance - Plus more!