Responsibilities

• Run end-to-end CRO analysis across multiple client accounts: funnel diagnostics, behavioural analytics, session recordings, and experiment design
• Develop insight into clearly prioritised, well-evidenced recommendations, using a structured diagnostic approach to conversion moments
• Partner with our experience team (design and technical solutions) to shape solutions that are grounded in what's actually feasible on Shopify: theme architecture, app ecosystem constraints, checkout extensibility, and Shopify Plus capabilities
• Own experiment design, prioritisation, and results reporting, feeding learnings back into a shared, compounding knowledge base rather than one-off test logs
• Present findings and roadmaps directly to client stakeholders, translating data into a clear narrative of value delivered
• Use AI tools to accelerate analysis, synthesis, and reporting, and contribute to the internal products and workflows we build in-house to support the GROW practice

Requirements

• 3+ years in conversion rate optimisation, growth, or ecommerce analytics, ideally agency-side or in a senior in-house growth function
• Strong working knowledge of Shopify: you understand what's easily configurable, what needs custom development, and what simply isn't feasible within the platform's constraints
• Proven ability to run analysis end-to-end: from raw data and qualitative signals through to a prioritised, actionable roadmap
• Comfortable working cross-functionally with designers and developers to get solutions shipped, not just recommended
• Demonstrable AI fluency: you use AI tools as part of your own workflow (analysis, synthesis, reporting) and can point to how you've built or configured tools/products to support that workflow, not just used off-the-shelf chat assistants
• Excellent stakeholder communication, confident presenting insight and roadmaps directly to clients
• Self-directed and comfortable with remote, asynchronous working across multiple concurrent client accounts

Preferred

• Experience with GA4, Hotjar (or similar session recording/heatmap tools), and structured experimentation platforms
• Familiarity with Shopify Plus, checkout customisation, or headless/composable setups
• A track record of building or contributing to internal tools that make a CRO practice more efficient