CRM Intern - UK, Ireland and South Africa at Louis Vuitton | London, UK

Louis Vuitton

CRM Intern - UK, Ireland and South Africa

London, UK (On-site)

Salary Not AvailableIntern/New GradFull time

Posted 2 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Drive data-powered boutique clienteling and store performance by turning CRM insights into actionable plans for retail teams, from advanced reporting to targeted outreach optimization.

Growth Infrastructure: Build and maintain Power BI dashboards, data flows, and CRM views that reveal regional trends and micro-store performance.
Targeted Clienteling & Activation: Analyze client segments, touchpoints, and reattachment opportunities to improve engagement across Outreaches, Appointments, Events, and gifting channels.
Store Enablement & Capability: Deliver data-driven store action plans and ongoing CRM support to help CAs optimize client outreach and allocation.

Job Description

Responsibilities

Advanced Reporting & Systems Management: Systems Mastery: Utilize and maintain Power BI, Salesforce, and advanced Excel tools to extract, clean, and visualize complex CRM data.
Advanced Reporting & Systems Management: Performance Dashboards: Compile and distribute weekly/monthly dashboards that provide a macro view of regional trends down to micro-store metrics.
Advanced Reporting & Systems Management: Funnel Tracking: Monitor and report on Store and CA performance across key funnel metrics, specifically Local Sales, Appointments, and Outreaches.
Advanced Reporting & Systems Management: Corporate List Monitoring: Actively monitor corporate client lists to identify fresh opportunities for client engagement and track long-term segment evolution.
Segment Evolution & Penetration Analytics: Segment Performance Tracking: Monitor and report on KPIs across distinct client segments, including client volume, total sales, retention rates, purchase frequency, and average spend.
Segment Evolution & Penetration Analytics: Penetration Analytics: Evaluate the effectiveness of targeted client touchpoints and boutique activation channels (Outreaches, completed Appointments, Events, and Gifting campaigns).
Boutique Support & Tailored Clienteling Strategies: Targeted Client Lists: Extract, clean, and segment high-potential client lists tailored to specific store needs, product launches, or regional animations.
Boutique Support & Tailored Clienteling Strategies: Client Reattachment Initiatives: Analyze dormant or unassigned client databases to facilitate seamless client reassignments to active Client Advisors (CAs), ensuring no relationship opportunity is lost.
Boutique Support & Tailored Clienteling Strategies: Store-Level Action Plans: Partner with Store Managers and CAs to provide data-driven insights, helping them understand their local client base and build bespoke outreach strategies.
Boutique Support & Tailored Clienteling Strategies: Daily Boutique Partnership: Act as a reliable point of contact for stores regarding CRM tool troubleshooting, list requests, and clienteling best practices.

Requirements

Education: Ideally currently pursuing or recently completed a degree in Business Administration, Marketing, Luxury Brand Management, Data Analytics, or a related field.
Proficiency or strong foundational knowledge in Power BI and Salesforce.
Advanced Excel skills (VLOOKUPs, Pivot Tables, data manipulation).
Strong analytical agility—the ability to zoom out to identify macro regional trends while maintaining absolute precision on micro-store/CA metrics.
Retail & Service Orientation: A strong desire to empower retail teams. You understand that data is most valuable when it directly helps Client Advisors succeed on the sales floor.
Detail-Oriented: High level of precision when managing corporate client lists, event mappings, and performance reports.
Communication Skills: Excellent written and verbal communication skills to collaborate effectively with both corporate stakeholders and boutique teams.
Passion for Luxury: A strong understanding of, or keen interest in, the luxury retail landscape and VIP clienteling behaviors.

Preferred

Ideally currently pursuing or recently completed a degree in Business Administration, Marketing, Luxury Brand Management, Data Analytics, or a related field.

Louis Vuitton

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create... Every journey is unique. Today, Louis Vuitton invites you to discover your own.

Paris, Île-de-France, FRA

27K employees (3,317 in marketing)

www.louisvuitton.com