Responsibilities

• Plan, build and send targeted email & SMS campaigns
• Support product launches, promotions and seasonal activity
• Deliver personalised, segmented communications that drive engagement
• Analyse campaign performance (open rate, click rate, conversion)
• Run A/B tests to improve results
• Identify opportunities to increase retention and customer lifetime value
• Manage the day-to-day CRM campaign calendar
• Ensure all campaign assets (copy, imagery, links) are accurate
• Support sales events, brand partnerships and promotional activity
• Work closely with marketing, ecommerce and design teams

Requirements

• Experience in CRM, email marketing or digital marketing
• Strong communication skills and attention to detail
• Analytical mindset with a passion for data and performance
• Ability to manage multiple campaigns in a fast-paced environment
• Customer-focused approach
• Experience with CRM platforms (e.g. Attentive, Klaviyo, Braze, Adobe)
• Confidence using ecommerce tools (ideally Shopify)
• Understanding of GDPR and marketing compliance
• Experience in ecommerce or retail
• Familiarity with tools like Gleam

Preferred

• Interest in cycling, triathlon or endurance sports

Benefits

• Generous 33 days annual leave, including bank holidays
• Opportunity to work with leading brands in the cycling industry
• Excellent staff facilities, including showers and secure bike storage
• Generous staff discounts on a wide range of premium cycling products
• Access to a dynamic work environment with state-of-the-art workshops
• Company pension scheme
• In-house Cycle to Work scheme