Responsibilities

• The CRM Executive will be planning and Implementing multi-channel CRM activity across the reader lifecycle
• Plan, develop and implement multi-channel campaigns such as but not limited to; acquisition, in-life, upsell/cross-sell, renewal, winback
• Deliver multi-channel and measurable customer campaigns and journeys
• Presenting plans and activity performance to a broad range of stakeholders, taking part in team and cross functional meetings

Requirements

• Experience of building campaigns using a CRM tool (ideally Braze but not essential)
• Experience of marketing performance tracking, analysis and reporting
• Experience in audience-centric, data-driven marketing
• Experience of executing activity across email, but other channels would be a bonus

Preferred

• Experience of executing activity across email, but other channels would be a bonus
• some experience building campaigns using CRM tool (ideally Braze but not essential) might be desirable as a bonus

Benefits

• You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days.
• Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age).
• employees are given 2 volunteering days annually and the option of payroll giving.
• Season ticket loans are also available.
• You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance.
• enhanced maternity, paternity, adoption and shared parental leave policies.
• We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.
• access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme.