Responsibilities

• Lead the planning and support the delivery (with the Head of Corporate and Media Relations) of corporate communications strategies that support Welsh Water’s vision, strategy and long-term plans.
• Provide expert advice to senior leaders on corporate communications, reputation management and stakeholder engagement.
• Develop clear, compelling narratives that explain complex issues such as performance, investment, regulation and environmental impact.
• Oversee the development of corporate messaging, ensuring consistency across internal and external channels.
• Create digital content – plan, film and edit multimedia content to create video and copy for use on all communications platforms.
• Work closely with media, public affairs, digital and internal communications colleagues to deliver integrated campaigns and responses.
• Lead corporate content including key publications, briefings, reports and statements, ensuring accuracy, clarity and tone.
• Build strong relationships across the company to ensure communications are joined-up, timely and effective, working with other teams such as Company Secretary on collateral for Glas Cymru Members.
• Provide communications support for on call rota and during gold and silver operational incidents, where required.

Requirements

• Degree or equivalent professional qualification in community engagement, communications, social impact, marketing, public engagement or a related discipline.
• Experience of working in a communications environment in a customer focused organisation/industry
• Professional accreditation or membership of a relevant body (e.g. CIPR, CIM, IAP2) desirable.
• Experience working in a corporate communications role within a large, complex or regulated organisation.
• Experience of developing and delivering communications strategies and plans.
• Strong experience of writing and editing high-quality content for senior audiences
• Excellent written and verbal communication skills with the ability to explain complex issues clearly and succinctly.
• Strong understanding of reputation management and stakeholder communications
• Ability to build credibility quickly and work effectively across organisational boundaries
• Sound judgement and resilience when working under pressure

Preferred

• Professional accreditation or membership of a relevant body (e.g. CIPR, CIM, IAP2) desirable.

Benefits

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family