Own and drive optimisation experiments across websites, apps, and funnels, turning data-driven insights into actionable changes that grow category performance and digital experience.

• Responsibilities: Identify optimisation opportunities across websites, apps, landing pages, and funnels
• Responsibilities: Support in delivering the CRO roadmap aligned to business and incremental revenue objectives
• Responsibilities: Maintain testing best practices and QA standards & develop clear hypotheses grounded in qualitative and quantitative insights
• Responsibilities: Take findings from experiments and turn into actionable recommendations to support category growth or digital best practices
• Responsibilities: Communicate test plans, results, and learnings clearly to stakeholders.
• Responsibilities: Driving a test & learn roadmap using customer insight and onsite data to focus on optimisation across these areas and digital channels.
• Responsibilities: Working with the data insights team, product development, trading, UX & UI and analytics teams to identify new opportunities.
• Responsibilities: Working with third party providers to build and drive a roadmap that looks to improve and optimise the onsite experience and delivering value.
• Responsibilities: Use industry data sources to drive and prioritise changes within M&S.com

• Requirements: Ability to analyse and report information.
• Requirements: Experience in CRO/experimentation or digital optimisation.
• Requirements: Strong organisational skills.
• Requirements: Ability to create relationships with other members of M&S.com and the wider business.
• Requirements: Adobe Analytics, Content Square or other web analytics tools.
• Requirements: Ability to form strong hypotheses and challenge assumptions with data.
• Requirements: Experience with Optimizely or other A/B testing platforms.

• Benefits: 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Benefits: Competitive holiday allowance with the option to buy more
• Benefits: Discretionary bonus schemes linked to your performance and ours
• Benefits: Strong pension and life assurance to help plan for the future
• Benefits: Tailored induction and training to support your development from day one
• Benefits: Exclusive perks and savings through our M&S Choices portal
• Benefits: Market-leading family policies, including parental, adoption and neonatal leave
• Benefits: 24/7 wellbeing support, including virtual GP access and mental health services
• Benefits: One paid volunteer day a year to support a cause that matters to you