Responsibilities

• Lead the day-to-day management of the hotel and restaurant social media channels, including content planning, scheduling, publishing, community management and maintaining a consistently elevated brand presence across all platforms.
• Develop and manage integrated social media and content calendars aligned to key campaigns, seasonal activity, partnerships, hotel moments and wider commercial priorities.
• Own the hotel’s digital storytelling across social platforms, creating and curating compelling content that strengthens brand awareness, supports audience growth and reinforces Mandarin Oriental Hyde Park, London’s luxury positioning.
• Plan, coordinate and support content production across photography, video and short-form content, ensuring assets are delivered on time and used effectively across social, website, CRM and campaign activity.
• Work closely with Sales, Marketing, PR, F&B and operational teams to identify storytelling opportunities that support business objectives, drive outlet visibility and contribute to guest acquisition and revenue generation.

Requirements

• To be a successful Content & Social Manager candidate, you will have strong organisational and multitasking skills, with a keen eye for detail. You will showcase excellent communication and have a strong copywriting, editorial and storytelling capability.

Preferred

• Ideal candidates will have proven experience within luxury hospitality, luxury travel, fashion, lifestyle or cultural brands and experience in leading shoots, managing creators and coordinating content production

Benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount