Community Manager

London, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 6 weeks ago

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Job Summary

Own rescue community outreach and partner growth with a data driven flow across social, partnerships, and influencer programs.

  • Lead outreach and pipeline generation across Facebook groups, DMs, email, and cold outreach to onboard partners.
  • Own end to end growth initiatives with pipeline tracking and optimization.
  • Build presence in rescue groups, manage influencer partnerships, and translate owner and rescue worker insights into content and campaigns.

Job Description

Responsibilities

  • Lead and own rescue organisation outreach and lead generation (via Facebook groups, DMs, email, and cold outreach) with a data-driven approach to how you prioritise and segment.
  • Manage rescue leads from first contact through to onboarding, working closely with ops and product.
  • Manage, implement, and monitor rescue growth initiatives end-to-end, including tracking pipeline progress and optimising what's working.
  • On occasion: assist with website updates and SEO optimisation for rescue partners to improve search rankings and user experience.
  • Own the daily management of Pet Database's (+ other brands') across Instagram, Facebook, and TikTok: responding to comments, DMs, messages, and reviews promptly and in our brand voice.
  • Build and manage our presence in Facebook rescue groups and local community groups, helping us reach rescue organisations at scale.
  • Post reactive stories throughout the day (events, community moments, influencer reshares, rescue stories) to keep the brand feeling alive and present.
  • Be the team's ear to the ground: you talk to more pet owners, creators, and rescue workers than anyone else on the team, and that insight should shape what we make.
  • Explore building a presence on Reddit down the line - a bonus if you have experience there.
  • Identify, approach, and manage relationships with pet and lifestyle influencers across Instagram & TikTok.
Pinnacle Pet UK logo

Pinnacle Pet UK

Pinnacle Pet UK is a leading pet insurance company and a key division of the Pinnacle Pet Group, operating across multiple European markets. The UK business combines partner brands and dedicated pet insurance brands, creating a diverse and high-profile portfolio.We proudly work with trusted UK partners including Sainsbury’s Bank, RSPCA, PDSA, Argos, and the Post Office, alongside our dedicated brands Everypaw and Pet Protect. We offer comprehensive insurance for over 200 dog breeds, 200 cat breeds, and 50 rabbit breeds. Our multi-pet policies allow you to cover multiple pets under one plan, including dogs, cats, and rabbits.Four Pinnacle Pet UK partner brands ranked in Fairer Finance's top four for customer experience, reflecting our commitment to providing a Gold Ribbon customer experience. Our multi-award-winning brand Everypaw ensures peace of mind for pet parents.Our mission is to strengthen the bond between pets and their owners with innovative products and services. We're proud to support happy, healthy pets through excellence in customer care.

Founded in 2016
Borehamwood, England, GBR
78 employees (5 in marketing)

Traffic Signals

Monthly Visitors
2.9K
Traffic Source Mix
Search
55.3%
Direct
32.3%
Referral
7%
Social
4.2%
Paid
1.1%

Headcount Trend

Current headcount: ~78

Marketing Team

Marketing Team Size
5 (6% of company)
Marketing Roles Posted (Last 30 Days)
1