Client Success Manager (Email Marketing) - Ecommerce

UK (Remote)

£25K/yr – £30K/yrMid Level1+ years expFull time

Posted 4 weeks ago

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Job Summary

Own end-to-end email program management for multiple brands, from data-driven direction to ship, with a focus on retention, onboarding, and high-stakes accounts.

  • Growth & retention: own email performance, attribution, segmentation quality, automation, and deliverability to move revenue.
  • Campaign planning: build a strategic calendar across brands and ensure on-time, high-quality execution.
  • Trust & optimization: diagnose underperformance, monitor churn risk, onboard new brands, and align with the founder on high-stakes accounts.

Job Description

Responsibilities

  • Own email performance across your portfolio: revenue attribution, list growth, deliverability, segmentation quality, automation performance.
  • Build and own the campaign calendar for every brand. Planned ahead and strategic, never last minute.
  • Turn the data and direction from the team into campaigns and flows that drive sales and retention.
  • Drive our creative team, then use our Internal Hub to produce and ship at speed.
  • Run your own pod so the work goes out on time and at standard.
  • Be the strategic owner for difficult accounts, plateaus, or underperformance: diagnose, rebuild, course-correct.
  • Act as the trust anchor for your clients: the person they rely on when things aren’t working.
  • Monitor churn risk and step in before a client ever considers leaving.
  • Oversee onboarding for new brands so they’re set up for results from day one.
  • Partner with the founder on high-stakes accounts.

Requirements

  • Klaviyo
  • Shopify
  • Email marketing
  • Segmentation
  • List growth
  • Deliverability
  • Design
  • Copy
  • English (required)
  • Hands-on experience with email marketing and ability to audit accounts and drive results

    Benefits

    • Work from home

    Headcount Trend

    Current headcount: ~7

    Marketing Team

    Marketing Team Size
    1 (14% of company)
    Marketing Roles Posted (Last 30 Days)
    2