Responsibilities

• Manage and retain a portfolio of B2B clients across the North American market
• Build lasting relationships through regular client engagement and consultation
• Identify opportunities to increase client value through additional products and services
• Handle retention conversations with confidence and professionalism
• Investigate and resolve client concerns, delivering positive outcomes for both the client and the business
• Develop an in-depth understanding of PHMG's product suite and service offering
• Collaborate closely with internal teams to ensure a seamless client experience
• Maintain accurate records and activity updates within CRM systems
• Consistently achieve and exceed retention and revenue objectives

Requirements

• Previous experience in a B2B sales, account management, retention or customer success environment
• Strong relationship-building and negotiation skills
• Excellent verbal and written communication abilities
• Commercially driven with a customer-focused mindset
• Ability to manage multiple priorities in a fast-paced environment
• Confident handling challenging conversations and objection management
• Strong organisational skills and attention to detail
• A proactive approach to problem solving and client engagement

Benefits

• Complimentary PureGym membership after three months
• 23 days annual leave plus bank holidays, increasing with service
• Additional half-day leave for your birthday
• Enhanced maternity, paternity and adoption packages
• Two paid volunteering days each year
• Life insurance and critical illness cover
• Free breakfast and fresh fruit daily
• On-site barber and beauty services
• Car valeting service
• Employee Assistance Programme
• Ongoing training, development and progression opportunities
• Additional lifestyle and wellbeing benefits
• Join a global, employee-owned organisation where your success contributes directly to the future growth of the business.