Responsibilities

• Make high quality telemarketing calls on specific client campaigns.
• Perform basic campaign related admin.
• Build a good relationship with your clients.
• Consistently achieve and surpass KPI and renewal targets set by the business.
• Source and import data, produce samples where required. Working closely with colleagues/clients, you’re able to suggest appropriate new data profiles to target.
• Understand, monitor & take ownership of own KPI performance.
• Suggest opportunities internally to improve KPI and campaign performance.
• Quality of calls is generally high, you are able to identify which areas of your calls need developing and improving, seek support / guidance / training where required and make positive changes which improve your calls, your pitch and your results. You are also able to source call recordings to be sent to clients which paint a positive picture of your efforts and 4Marketing as a whole. Source and send call recordings.
• Draft call flow and email copy/sequence for internal review, prior to presenting to client. Once client has signed off copy/sequence, ensure all necessary email campaigns are scheduled. Regularly review results and effectiveness of email copy/sequence and suggest appropriate changes for improved results.

Requirements

• Comfortable liaising and building rapport with clients, playing an active role in client calls/briefs, renewal conversations and contacting lapsed clients.
• Good understanding of KPI’s.
• Able to support others with basic IT and CRM skills.
• Positive and friendly demeanour.
• High levels of motivation and initiative, able to positively respond to all feedback given, taking ownership and proactive in asking for support.
• Excellent organisational skills.
• Excellent customer service skills.

Benefits

• Flexitime.
• Regular Incentives & Rewards.
• Subsidised Gym Membership.
• Free Lunch Friday.
• Dress Down.
• Pool Table.