Responsibilities

• Welcome and engage with customers visiting or passing our locations.
• Share the Baked Bird story and promote our “Baked Not Fried” philosophy.
• Build genuine relationships with new and returning customers.
• Encourage customer loyalty and positive word-of-mouth recommendations.
• Gather customer feedback and insights to help improve the customer experience.
• Support promotional campaigns and marketing initiatives on-site.
• Work alongside our social media team to help with engaging content and increase brand visibility.
• Represent the Baked Bird brand in a professional, friendly, and enthusiastic manner at all times.

Requirements

• Full right to work in the UK.
• Strong spoken English communication skills.
• Ability to travel between our Goodge Street and Boxhall City locations.

Preferred

• Have a confident, friendly, and engaging personality.
• Enjoy starting conversations and making people feel welcome, with your charisma and charm
• Are self-motivated, organised, and able to work independently.
• Have experience in customer-facing roles, hospitality, retail, events, promotions, brand ambassador work, sales, or community engagement, however this is not a must.
• Have an interest in social media and enjoy being involved in creative marketing activities.
• Enjoy working in a fast-paced, growing business where your ideas and input matter.
• Are passionate about delivering exceptional customer experiences.

Benefits

• Casual dress
• Company events
• Discounted or free food
• Flexible working opportunities
• Branded merchandise provided
• Company pension