Responsibilities

• Be the friendly, trusted point of contact for Good Housekeeping members, delivering exceptional customer service, managing member queries and ensuring a positive membership experience.
• Coordinate the GH member events programme, collaborating with editorial and customer teams to plan, promote and deliver engaging member experiences, while sourcing speakers and developing new event ideas.
• Create and support member-focused content across print, digital, social and the Rewards portal, helping to showcase the benefits of membership and contribute editorial ideas where appropriate.
• Source and manage high-value member benefits, including competitions, offers and discounts, while working closely with the Good Housekeeping Institute to maximise members’ testing opportunities.
• Collaborate across editorial, customer and brand teams to embed membership throughout Good Housekeeping’s content and ensure consistent promotion of the programme.
• Provide administrative support to the Editor in Chief, including diary management, travel bookings, expenses and other day-to-day operational tasks that support the smooth running of the brand team.
• Act as an ambassador for Good Housekeeping and Hearst UK, embodying company values while supporting additional projects and responsibilities as required.

Requirements

• Solid copywriting experience required
• Experience working in a content creation or marketing environment is required

Preferred

• Knowledge of digital content management systems and email marketing systems is a distinct bonus
• Some experience of live event delivery is useful but not essential

Benefits

• Hearst Exclusives - Only for You!
• Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink.
• Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank!
• Inclusion, Health & Wellbeing: Feel Your Best
• Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support.
• Get active and stress-free with discounted gym memberships and the Cycle to Work scheme.
• Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it.
• Take time to give back with a Charity Day and access wellbeing resources whenever you need them.
• Join one of our Hearst ERG Groups.
• Financial Wellness - Boost Your Budget