Responsibilities

• Own the end-to-end UX CS process from ideation to execution across multiple projects
• Understand strategic business goals—and challenge them when needed
• Solve complex problems and find the clearest, most compelling way to communicate the solution
• Craft deliverables including the strategic vision, site maps, content authoring guidelines, taxonomies, and maybe things no one has a name for yet
• Collaborate deeply with design, strategy, technology, account management and other disciplines
• Weigh in as a subject matter expert on content strategy topics with cross-disciplinary agency and client partners
• Practice and evangelize customer-centric thinking

Requirements

• Demonstrable understanding of UX content strategy for digital products, content platforms, and branded experiences
• Clear understanding of how content and design work together
• Complete comfort ideating, sketching, and riffing with your team
• The ability to execute, organize, and defend the work
• A fanatical obsession with the quality of work that gets delivered
• Enough development, research, and process experience to be dangerous
• Informed opinions
• A creative skill I wouldn’t have thought to list here
• The ideal candidate will have
• At least 10 years professional experience, 6 years in content strategy with a focus on UX
• Demonstrable experience in the future of content: conversation strategy and design, LLM behavior, and conversational AI platforms
• Experience translating data into strategic recommendations
• Understanding of user-centric design and product development best practices
• Exceptional skills writing short- and long-form content
• Experience with tools like Figma and Screaming Frog a plus

Preferred

• Experience with tools like Figma and Screaming Frog a plus

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• parantal and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off