Responsibilities

• Portfolio Growth & Strategy: Proactively manage, coach, and retain a portfolio of fitness/wellness creators, driving their revenue growth through strategic planning.
• Marketing Campaign Execution: Act as the critical bridge between your clients and our internal marketing team to deploy high-converting social media and digital campaigns.
• Client Relationship Management: Serve as the primary point of contact, hosting regular video consultations to set KPIs, manage launch deadlines, and keep creators accountable.
• Software Training: Guide clients through the MacroActive software and marketing tools, transforming them into confident power-users (full training provided).
• Data & CRM Management: Maintain flawless client records, track communication history in our CRM, and provide weekly performance updates to internal stakeholders.

Requirements

• Account Management Experience: 2+ years of professional experience managing B2B client relationships, retention, or client success (ideally in an agency or SaaS environment).
• Social Media & Marketing Savvy: 2+ years of experience working with social media marketing (Instagram, TikTok, YouTube). You understand content hooks, launch strategies, and audience engagement.
• Fitness & Wellness Industry Context: A strong personal passion for or professional background in fitness, sports, nutrition, or wellness. You need to speak our clients' language.
• High Emotional Intelligence (EQ): The ability to build trust quickly with busy entrepreneurs, read between the lines, and motivate people to take action.
• Exceptional Organisation: Brilliant written/verbal communication skills with the ability to manage multiple client campaign deadlines simultaneously.

Preferred

• Experience working within a SaaS or fast-paced tech environment.
• Fluency in an additional language.
• A Certificate of Higher Education or relevant marketing qualification.

Benefits

• Private medical insurance