Responsibilities

• Act as the main contact for clients, understand their goals, and build and maintain long-term relationships through regular interactions and meetings.
• Respond to client needs, concerns, and feedback to support overall satisfaction.
• Plan and manage integrated content programmes across social, web, email, and paid channels, ensuring alignment across funnel stages and customer touchpoints.
• Translate strategy into structured content plans, guide delivery across teams, and support how content contributes to campaigns and experiences.
• Understand differences between B2B and B2C client requirements and tailor services accordingly.
• Manage delivery of digital and social media projects and retainers, including social creative, paid media activations, blogs, webpages, email content, and influencer activity from start to finish.
• Collaborate with colleagues across the business to deliver work within agreed timelines and budgets while meeting client expectations.
• Identify opportunities to support revenue growth within your client portfolio.
• Prepare scopes of work, present budget proposals, and track account finances as projects progress.
• Stay up to date with developments in social media and digital marketing.

Requirements

• At least 2.5 years of experience in a client-facing agency role managing social and digital campaigns for recognised B2B brands.
• Knowledge of client servicing, including relationship management, expectation setting, and day-to-day correspondence.
• Experience managing timelines, estimates, budgets, forecasts, and invoicing.
• Experience managing B2B accounts and interest in working within these sectors.
• Knowledge of social and digital marketing within the B2B space.

Benefits

• Unlimited holiday (paid annual leave)
• Free breakfast in the office
• Perkbox - A rewards, perks and benefits platform
• Auto-enrolment pension (retirement benefit), with up to 8% contribution
• Regular socials and team-building sessions
• Annual salary review, quarterly performance reviews
• Choice of company: Apple MacBook Pro or PC