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Marketing jobs

17,675 marketing jobs

8 days ago

Senior Team Lead (TN, VA, or KY)

Helpware

USA (Hybrid)Full time

8 days ago

Marketing Communications Specialist

General Dynamics Information Technology

USA (Unknown)$54K/yr – $74K/yr

8 days ago

Promotions and Events Manager

Ameristar Casinos, Inc.

Council Bluffs, IA (Unknown)Full time

8 days ago

Marketing & Corporate Program Assistant Manager

Windsor Court

New Orleans, LA (Unknown)Full time

8 days ago

Community Engagement Liaison

CK Family Services

Fort Worth, TX (Unknown)Full time$42K/yr – $46K/yr

8 days ago

Field Marketing and Engagement Coordinator

Parkhurst Dining

Latrobe, PA (Unknown)Full time

8 days ago

Specialist - Technical Representative North & South Carolina

On Ag

Charlotte, NC (Unknown)

8 days ago

Manager, Marketing Fiscal, & Data Analytics Housing

Boston University

Boston, MA (Unknown)

8 days ago

Community Relations Manager

MINOT PARK DISTRICT

Minot, ND (Unknown)Full time$50K/yr – $65K/yr

8 days ago

Influencer Coordinator, Influencer

M Booth

New York City, NY (Unknown)$45K/yr – $48K/yr

8 days ago

Public Relations Assistant

One new creation

Nashville, TN (Unknown)Full time

8 days ago

Marketing Assistant

One new creation

Nashville, TN (Unknown)Full time

8 days ago

Product Marketing Engineer (Mechanical)

CLERA

San Francisco, CA (Unknown)Full time$130K/yr – $200K/yr

8 days ago

Technical Product Marketing Manager, Mechanical Engineering

CLERA

San Francisco, CA (On-site)Full time

8 days ago

SEO & AI Content Writer

PROSITES INC

Pembroke Pines, FL (On-site)Full time$56K/yr – $75K/yr

8 days ago

Recruitment for Event Marketing Position

AB Viet Nam JSC

San Jose, CA (On-site)Full time₫12000K/mo – ₫15000K/mo

8 days ago

Copywriter

LEVEL

San Francisco, CA (Remote)Full time$66K/yr – $87K/yr

All marketing roles in the US requiring up to 2 years of experience

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All marketing roles in the US requiring up to 2 years of experience

Get alerts for this search

10,000+ jobs

Senior Team Lead (TN, VA, or KY)

Helpware

USA (Hybrid)

In-houseFull-timeSenior level1+ years exp.

8 days ago

Marketing Communications Specialist

General Dynamics Information Technology

USA (Unknown)

$54K/yr - $74K/yrIn-houseMid level2+ years exp.

8 days ago

Promotions and Events Manager

Ameristar Casinos, Inc.

Council Bluffs, IA (Unknown)

In-houseFull-timeMid level2+ years exp.

8 days ago

Marketing & Corporate Program Assistant Manager

Windsor Court

New Orleans, LA (Unknown)

In-houseFull-timeMid level2+ years exp.

8 days ago

Community Engagement Liaison

CK Family Services

Fort Worth, TX (Unknown)

$42K/yr - $46K/yrIn-houseFull-timeMid level2+ years exp.

8 days ago

Field Marketing and Engagement Coordinator

Parkhurst Dining

Latrobe, PA (Unknown)

In-houseFull-timeMid level1+ years exp.

8 days ago

Specialist - Technical Representative North & South Carolina

On Ag

Charlotte, NC (Unknown)

In-houseMid level2+ years exp.

8 days ago

Manager, Marketing Fiscal, & Data Analytics Housing

Boston University

Boston, MA (Unknown)

In-houseManager2+ years exp.

8 days ago

Community Relations Manager

MINOT PARK DISTRICT

Minot, ND (Unknown)

$50K/yr - $65K/yrIn-houseFull-timeMid level2+ years exp.

8 days ago

Influencer Coordinator, Influencer

M Booth

New York City, NY (Unknown)

$45K/yr - $48K/yrAgencyEntry level2+ years exp.

8 days ago

Public Relations Assistant

One new creation

Nashville, TN (Unknown)

In-houseFull-timeEntry level

8 days ago

Marketing Assistant

One new creation

Nashville, TN (Unknown)

In-houseFull-timeIntern/new grad

8 days ago

Product Marketing Engineer (Mechanical)

CLERA

San Francisco, CA (Unknown)

$130K/yr - $200K/yrIn-houseFull-timeMid level2+ years exp.

8 days ago

Technical Product Marketing Manager, Mechanical Engineering

CLERA

San Francisco, CA (On-site)

$124K/yr - $144K/yr (Est.)In-houseFull-timeMid level2+ years exp.

8 days ago

Student Outreach Coodinator III

Indiana, USA (Hybrid)

$14/hr - $18/hrPart-timeIntern/new grad1+ years exp.

8 days ago

Content Creator / Videographer

New York City, NY (Hybrid)

Full-timeMid level1+ years exp.

8 days ago

Student Outreach Coodinator II

Clarksville, IN (Hybrid)

$14/hr - $18/hrPart-timeIntern/new grad1+ years exp.

8 days ago

SEO & AI Content Writer

PROSITES INC

Pembroke Pines, FL (On-site)

$56K/yr - $75K/yrAgencyFull-timeEntry level2+ years exp.

8 days ago

Recruitment for Event Marketing Position

AB Viet Nam JSC

San Jose, CA (On-site)

₫12000K/mo - ₫15000K/moIn-houseFull-timeEntry level2+ years exp.

8 days ago

Copywriter

LEVEL

San Francisco, CA (Remote)

$66K/yr - $87K/yrAgencyFull-timeMid level2+ years exp.

8 days ago

Helpware

Senior Team Lead (TN, VA, or KY)

USA (Hybrid)

Salary Not AvailableSenior Level1+ years expFull time

Posted 8 days ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Lead and develop a CSR-focused operations team, ensuring daily to monthly targets are met while driving program initiatives, performance management, stakeholder liaison, and onboarding across multiple products and teams.

Own day-to-day operations and escalation management
Partner with Workforce and top management to optimize staffing and program performance.

Job Description

Responsibilities

Accomplishes all of the roles and responsibilities of a Team Leader, including but not limited to, leading and managing a team of CSR's in the optimal execution of call center operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis. Conducts Performance Management activities, supports CSR's/TSR's on their calls, handles escalations, prepares reports and works with other team members for team and program initiatives.
Act as operations prime in the absence of Operations Managers related to management of day to day operations, including but not limited to , stakeholder management to facilitate issue resolution and making certain that client KPIs, goals, and targets are met.
Act as a liaison for both internal and external groups for program initiatives. Help create, launch and drive critical account initiatives and programs.
Be a mentor to other Team Leaders; Act as a catalyst for Peer-to-Peer Development.
Support complex and/or multiple products/LOB's/queues and/or manage and/or support resolution/escalation/coach teams and other specialized functions.
Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition. Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes.
Ensures that all Company and / or Client updates are cascaded to all individuals in the program by conducting regular meetings with Team Leads. Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality.
Liaisons with Top Management and the Client regarding the program's performance. Analyzes the necessary information (i.e. top and bottom performing teams / agents) and translates this to tangible and relevant data on program performance.
Facilitate on-boarding of new team members including Operations Orientation.

Requirements

1-2 years call center experience as a team leader or at least six months (6) experience within TIP as a Team Leader, specializing in Customer Care and / or Marketing and Sales and/or Technical support operations.
Working knowledge of call center operations and organization required.
Prior knowledge of client-specifics (i.e. nature of account, metrics, client applications, etc…) preferred. Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.).
Supervisory and people-management skills.
Project management skills.
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence; planning, organizing and coordination skills; Adaptive to changing work schedules and working hours.
Active listening skills.
Operates with minimal supervision.
Customer orientation.
Time Management and Multitasking skills. Detail-oriented, Analytical, Problem-Solving and Decision-Making skills.

Helpware

4.6 Glassdoor

Helpware is built to help the world’s most innovative brands scale faster, smarter, and more sustainably. We combine the precision of AI-enabled BPM with the dedication of world-class teams to deliver measurable results across customer experience, technology, and growth marketing. Our approach is simple: the right people, the right process, powered by the right technology, working seamlessly to transform your business.

Founded in 2015

Lexington, Kentucky, USA

1.6K employees (29 in marketing)

helpware.com

1% recommend to a friend

1% CEO approval

Traffic Signals

Monthly Visitors

38.3K

Monthly Google Ads Budget

$23.4K

Traffic Source Mix

38.9%

Direct

39.7%

Referral

17.9%

Social

2.1%

Headcount Trend

Current headcount: ~1.6K

Marketing Team

Marketing Team Size

29 (2% of company)

Marketing Roles Posted (Last 30 Days)

Funding

Last Raise

Seed

Funding History

Jan 2016
Seed

Recent News

Helpware Reinvents Itself as a Global AI-Enabled BPM Company, Blending Advanced Technologies with Human Expertise

Mar 10, 2026 • Newswire

Helpware expands in Uganda, boosting jobs amid new national BPO policy

May 14, 2025 • Outsource Accelerator

Helpware backs Uganda’s BPO policy

Mar 25, 2025 • The Independent Uganda

Responsibilities

Accomplishes all of the roles and responsibilities of a Team Leader, including but not limited to, leading and managing a team of CSR's in the optimal execution of call center operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis. Conducts Performance Management activities, supports CSR's/TSR's on their calls, handles escalations, prepares reports and works with other team members for team and program initiatives.
Act as operations prime in the absence of Operations Managers related to management of day to day operations, including but not limited to , stakeholder management to facilitate issue resolution and making certain that client KPIs, goals, and targets are met.
Act as a liaison for both internal and external groups for program initiatives. Help create, launch and drive critical account initiatives and programs.
Be a mentor to other Team Leaders; Act as a catalyst for Peer-to-Peer Development.
Support complex and/or multiple products/LOB's/queues and/or manage and/or support resolution/escalation/coach teams and other specialized functions.
Coordinates with Workforce for net staffing requirements and scheduling of agents given leaves, absences, and attrition. Requests for overtime or 6th day work in order to meet service metrics by efficiently handling the forecast and / or spikes in call volumes.
Ensures that all Company and / or Client updates are cascaded to all individuals in the program by conducting regular meetings with Team Leads. Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality.
Liaisons with Top Management and the Client regarding the program's performance. Analyzes the necessary information (i.e. top and bottom performing teams / agents) and translates this to tangible and relevant data on program performance.
Facilitate on-boarding of new team members including Operations Orientation.

Requirements

1-2 years call center experience as a team leader or at least six months (6) experience within TIP as a Team Leader, specializing in Customer Care and / or Marketing and Sales and/or Technical support operations.
Working knowledge of call center operations and organization required.
Prior knowledge of client-specifics (i.e. nature of account, metrics, client applications, etc…) preferred. Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.).
Supervisory and people-management skills.
Project management skills.
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence; planning, organizing and coordination skills; Adaptive to changing work schedules and working hours.
Active listening skills.
Operates with minimal supervision.
Customer orientation.
Time Management and Multitasking skills. Detail-oriented, Analytical, Problem-Solving and Decision-Making skills.