Lead and deliver multiple healthcare and pharma research engagements while acting as a trusted partner to clients, driving organic growth through ongoing relationships and cross-functional collaboration.

Own end-to-end research design to delivery, including moderation and reporting
Build trusted client relationships and coordinate with internal teams for growth
Guide teams and mentor associates to support growth and on-time delivery

Job Description

Responsibilities

You will be responsible for leading and the successful delivery of multiple research and insights engagements at a time.
You will act as a thought partner to our junior to senior-level clients, crafting insights and developing actionable and provocative recommendations, while maintaining trusted relationships.
Unlocking organic growth through ongoing relationships and repeat clients.
Liaising with internal Client Partners to support account planning and growth.
Specific research design and delivery responsibilities include - but are not limited to - methodology recommendations and engagement design, discussion + activity guide development, online + face to face moderation, mentoring and developing others, managing internal project members, notetaking, financial project management, developing nearly client ready reports/deliverables (including slides video deliverables, microsites), overall account/project management and managing scope, critical thinking for roadblock escalation to effectively complete work and offers guidance to others to problem solve these challenges.
Collaboration with internal cross-functional teams (e.g., Qual Insight Ops, Insight Design, Behavioral Sciences, Quant practice) in support of executing the highest quality work.
Insights reporting responsibilities include translating data into learnings, integrated visual stories and comprehensive narratives that establish impactful and strategic recommendations.
Team & client management responsibilities include establishing, supporting, and building thriving relationships with junior- to senior-level Insights, Marketing and other cross-functional client Stakeholders.
Mentoring, coaching, and delegating appropriate work to Associates and Sr. Associates, Associate Directors, sharing responsibility for their growth, development and training roadmaps.
Have a healthcare and pharma focus, partnering closely with Senior Leaders within the sector to design, scope and execute qualitative research

Requirements

Minimum of 7 years of experience in market research, within the healthcare and pharma sector, with a proven track record of managing multiple end-to-end research projects and developing client relationships.
Many successful candidates have Bachelor’s degrees and/or studies in a social science, communications, or business related field and we welcome different backgrounds of study. Master’s degrees are a plus.
Prior experience managing and leading others as a people manager is a plus.
Expert of qualitative methodologies, including focus groups, ethnographies, in-depth interviews (IDIs), online communities, etc. and broad experience across different types of objectives (JTBD/Needs, Segment Illumination, Audience Understanding, Journey Mapping, Product Innovation, Positioning, etc.) Understanding of quantitative research is a plus. Ability to integrate and seamlessly incorporate Quantitative methods, research and insights.
Skills required for success include critical thinking, strategic thinking, project management and problem identification oriented around solutions and point-of-view. Ability to learn and adapt to cutting edge technologies to drive efficiency. Leadership presence through influence and peer relationships. Issue de-escalation and solutioning when needed.
Excellent communication and presentation skills, with the ability to convey complex insights to diverse audiences including Senior level stakeholders.
Positively influences organic client account growth and revenue.
Inspires and motivates others. Act as a change leader who brings others along.
Proficiency in market research software and tools and Microsoft/Google Suites.
Proven ability to work collaboratively and lead cross-functional teams and manage relationships with external vendors.

Preferred

Master’s degrees are a plus.
Understanding of quantitative research is a plus.
Prior experience managing and leading others as a people manager is a plus.

MATERIAL

3.5 Glassdoor

We drive intelligent growth for ambitious businesses and leading brands.Customer understanding is more potent and drives greater value when insights go to work directly within marketing and experience priorities. To give our clients that advantage, we put an insights-driven operating system at the core of our design, go-to-market and digital experience solutions.Material clients make smarter growth choices because they can see clearly how and when to take the shots that count. Together, we connect consumer intelligence with customer demand generation to build lasting, profitable relationships.

Founded in 1973

New York, New York, USA

1.8K employees (272 in marketing)

materialplus.io

59% recommend to a friend

55% CEO approval

Traffic Signals

Monthly Visitors

1.2M

Monthly Google Ads Budget

$8K

Traffic Source Mix

5.1%

Direct

23.1%

Referral

52.7%

Social

0.6%

Paid

18.4%

Headcount Trend

Current headcount: ~1.8K

Marketing Team

Marketing Team Size

194 (11% of company)

Median Tenure

4.7 years

Marketing Roles Posted (Last 30 Days)

People

Recent News

Material Announces Strategic Partnership with Optimizely

Jul 1, 2025 • Business Wire

Material Announces Hiring of Three Senior Insights Leaders

Apr 30, 2025 • Business Wire

Material Appoints Oscar Yuan as Chief Strategy and Growth Officer

Mar 20, 2025 • citybiz

Responsibilities

You will be responsible for leading and the successful delivery of multiple research and insights engagements at a time.
You will act as a thought partner to our junior to senior-level clients, crafting insights and developing actionable and provocative recommendations, while maintaining trusted relationships.
Unlocking organic growth through ongoing relationships and repeat clients.
Liaising with internal Client Partners to support account planning and growth.
Specific research design and delivery responsibilities include - but are not limited to - methodology recommendations and engagement design, discussion + activity guide development, online + face to face moderation, mentoring and developing others, managing internal project members, notetaking, financial project management, developing nearly client ready reports/deliverables (including slides video deliverables, microsites), overall account/project management and managing scope, critical thinking for roadblock escalation to effectively complete work and offers guidance to others to problem solve these challenges.
Collaboration with internal cross-functional teams (e.g., Qual Insight Ops, Insight Design, Behavioral Sciences, Quant practice) in support of executing the highest quality work.
Insights reporting responsibilities include translating data into learnings, integrated visual stories and comprehensive narratives that establish impactful and strategic recommendations.
Team & client management responsibilities include establishing, supporting, and building thriving relationships with junior- to senior-level Insights, Marketing and other cross-functional client Stakeholders.
Mentoring, coaching, and delegating appropriate work to Associates and Sr. Associates, Associate Directors, sharing responsibility for their growth, development and training roadmaps.
Have a healthcare and pharma focus, partnering closely with Senior Leaders within the sector to design, scope and execute qualitative research

Requirements

Minimum of 7 years of experience in market research, within the healthcare and pharma sector, with a proven track record of managing multiple end-to-end research projects and developing client relationships.
Many successful candidates have Bachelor’s degrees and/or studies in a social science, communications, or business related field and we welcome different backgrounds of study. Master’s degrees are a plus.
Prior experience managing and leading others as a people manager is a plus.
Expert of qualitative methodologies, including focus groups, ethnographies, in-depth interviews (IDIs), online communities, etc. and broad experience across different types of objectives (JTBD/Needs, Segment Illumination, Audience Understanding, Journey Mapping, Product Innovation, Positioning, etc.) Understanding of quantitative research is a plus. Ability to integrate and seamlessly incorporate Quantitative methods, research and insights.
Skills required for success include critical thinking, strategic thinking, project management and problem identification oriented around solutions and point-of-view. Ability to learn and adapt to cutting edge technologies to drive efficiency. Leadership presence through influence and peer relationships. Issue de-escalation and solutioning when needed.
Excellent communication and presentation skills, with the ability to convey complex insights to diverse audiences including Senior level stakeholders.
Positively influences organic client account growth and revenue.
Inspires and motivates others. Act as a change leader who brings others along.
Proficiency in market research software and tools and Microsoft/Google Suites.
Proven ability to work collaboratively and lead cross-functional teams and manage relationships with external vendors.

Preferred

Master’s degrees are a plus.
Understanding of quantitative research is a plus.
Prior experience managing and leading others as a people manager is a plus.

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Top 1% of applicants do these two things.

Job Summary

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Responsibilities

Requirements

Preferred

MATERIAL

Traffic Signals

Headcount Trend

Marketing Team

People

Founders / CEO

HR / Recruitment

Marketing Leadership

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