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6 marketing jobs

PolyAI logo
6 days ago

Product Communications Lead

PolyAI

USA (Remote)Full time$175K/yr – $200K/yr
PolyAI logo
13 days ago

Field Marketing Manager (6 month contract)

PolyAI

USA (On-site)Contract$10K/mo – $12K/mo
PolyAI logo
5 weeks ago

Head of Product Marketing

PolyAI

USA (Remote)
PolyAI logo
2 months ago

Creative Director

PolyAI

New York City, NY (Remote)Full time$220K/yr – $255K/yr
PolyAI logo
3 months ago

Head of Growth

PolyAI

USA (Remote)Full time$250K/yr – $310K/yr
PolyAI logo
5 months ago

Director of Field Marketing and Events

PolyAI

USA (Remote)Full time$150K/yr – $170K/yr

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6 jobs
PolyAI logo

Product Communications Lead

PolyAI

USA (Remote)

$175K/yr - $200K/yrIn-houseFull-timeSenior level8+ years exp.
6 days ago
PolyAI logo

Field Marketing Manager (6 month contract)

PolyAI

USA (On-site)

$10K/mo - $12K/moIn-houseContractMid level
13 days ago
PolyAI logo

Head of Product Marketing

PolyAI

USA (Remote)

In-houseSenior level8+ years exp.
5 weeks ago
PolyAI logo

Creative Director

PolyAI

New York City, NY (Remote)

$220K/yr - $255K/yrIn-houseFull-timeDirector/executive
2 months ago
PolyAI logo

Head of Growth

PolyAI

USA (Remote)

$250K/yr - $310K/yrIn-houseFull-timeSenior level12+ years exp.
3 months ago
PolyAI logo

Director of Field Marketing and Events

PolyAI

USA (Remote)

$150K/yr - $170K/yrIn-houseFull-timeDirector/executive
5 months ago
PolyAI logo
PolyAI

Product Communications Lead

USA (Remote)

$175K/yr – $200K/yrSenior Level8+ years expFull time

Posted 6 days ago

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Job Summary

Own the product communications strategy and go-to-market storytelling for PolyAI, leading launches, partnerships with product and engineering, customer proof, analyst/press relations, enterprise materials, and developer-facing narratives while keeping a clear eye on the competitive landscape.

Job Description

Responsibilities

  • Define PolyAI's product communications strategy — the messaging architecture, proof points and narrative arc that connect what we ship to what enterprise buyers care about
  • Lead product launches and feature announcements end to end: positioning, press, launch assets, internal enablement, and the follow-through that turns a launch into pipeline
  • Partner with product and engineering to translate technical capability into claims we can defend, and to kill the ones we can't
  • Own the customer proof engine — case studies, deployment stories, and measurable outcomes from live production traffic
  • Run analyst and press relations for product: brief Gartner, Forrester and Opus-type analysts, and build relationships with the reporters covering enterprise AI and CX
  • Build enterprise-grade materials for C-suite and technical buyers covering capability, security, compliance and business case
  • Engage the technical and operator community through docs narratives, developer-facing content, and honest, specific storytelling about how the product works
  • Create messaging frameworks that hold up across sales, marketing, support and exec communication
  • Coach product leaders and subject matter experts to be credible external voices
  • Keep a sharp eye on the competitive landscape and make fast, well-judged calls on where and how we differentiate

Requirements

  • Have 8+ years in product communications, product marketing or comms at technology companies, ideally including enterprise SaaS or AI/ML products
  • Have run launches for technical products sold to large enterprises, with a track record you can point to
  • Can hold your own in a conversation with an engineer and then explain the same thing to a CFO without losing either of them
  • Write exceptionally well — clear, specific, unfussy, no filler
  • Have built something from scratch before and prefer that to inheriting a machine
  • Understand how enterprise buyers actually evaluate AI vendors: the procurement cycle, the security review, the bake-off, the pilot that has to work
  • Have strong analyst and media relationships in enterprise tech, or the instincts to build them fast
  • Are high agency and low ego, comfortable moving between strategy and execution in the same afternoon
  • Bring epistemic humility to a category full of overclaiming — you'd rather be precise than loud
  • Are genuinely curious about what these systems can and can’t do

Benefits

  • Participation in the company’s employee share options plan
  • 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
  • Life Insurance
  • STD and LTD
  • The opportunity to contribute to the company's 401k plan
  • Flexible PTO policy + 11 designated company holidays
  • Annual learning and development allowance
  • We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
  • Enhanced parental leave
  • Company-funded fertility and family-forming programmes
PolyAI logo

PolyAI

The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.

Founded in 2017
San Mateo, California, USA
342 employees (41 in marketing)
poly.ai

Salaries

Posted range

$175K/yr – $200K/yr

Taken straight from the job posting.

See all PolyAI salaries

Marketing Team

Marketing Team Size
18 (5% of company)
Median Career Experience
10 years
Median Tenure
1.8 years
Marketing Roles Posted (Last 30 Days)
3

People

Founders / CEO

Eddy Su
Eddy Su
Co-founder
At the company for 8 years 11 months
Shawn Wen
Shawn Wen
CTO and Co-Founder
At the company for 8 years 11 months

HR / Recruitment

Emily Gerston
Emily Gerston
Head of Global Talent Acquisition
At the company for 3 years 7 months
Peyton Goodwin
Peyton Goodwin
Talent Acquisition Manager - Global Revenue & Corporate Functions
At the company for 1 year 9 months

Marketing Leadership

Brian Thompson
Brian Thompson
VP of Product Marketing & GTM
At the company for 2 years 1 month
Emily Gerston
Emily Gerston
Head of Global Talent Acquisition
At the company for 3 years 7 months
Makenzie Jones
Makenzie Jones
Global Field Marketing Manager
At the company for 3 years 9 months
Caroline Gooding
Caroline Gooding
Partner Marketing Manager
At the company for 8 months

Funding

Total Funding
$202M
Last Raise
$86M
Series D, 3 months ago

Funding History

  • Dec 2025
    Series D • $86M
  • May 2024
    Series C • $50M
  • Sep 2022
    Series B • $40M

Traffic Signals

Monthly Visitors
168.4K
Monthly Google Ads Budget
$102.6K
Traffic Source Mix
Search
48.9%
Direct
39.6%
Referral
7.6%
Social
2.9%
Paid
0.9%

Headcount Trend

Current headcount: ~342

Recent News

PolyAI unveils star-studded lineup of CX and AI visionaries for VOX 2025
Oct 14, 2025 • Yahoo Finance
Nvidia-Backed PolyAI Expands Voice AI Reach in the US Market
Oct 14, 2025 • cointurk finance
PolyAI launches agentic AI team to drive CX insights and growth: QA, Analyst, and Builder Agents
Sep 16, 2025 • PR Newswire
Hello Sugar taps PolyAI to automate customer experience
Sep 11, 2025 • Retail Customer Experience
PolyAI brings CX and AI trailblazers together at VOX 2025
Sep 3, 2025 • PR Newswire
PolyAI Recognized in Multiple 2025 Gartner® Hype Cycle™ Reports for Customer Service, CRM, and Strategic Cost Optimization
Sep 2, 2025 • PR Newswire
Hello Sugar chooses PolyAI voice agents to scale and automate CX
Aug 18, 2025 • MarTech Cube
Manpower savings from poly-AI as high as 35%: Infosys executive
Aug 15, 2025 • The Economic Times
Infosys AI push: IT giant’s poly-AI boosts productivity, cuts costs; manpower needs reduced by up to 35%
Aug 15, 2025 • Times of India
Hello Sugar chooses PolyAI voice agents to scale and automate exceptional customer experiences
Aug 13, 2025 • Yahoo Finance
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Aug 6, 2025 • CX Today
‘Hold times are for the old times’: How PolyAI’s voice agents are reinventing customer service
Aug 5, 2025 • Microsoft UK Stories
PolyAI customers achieved 391% return on investment according to Total Economic Impact study
Jul 29, 2025 • PR Newswire
Finance Herald Publishes Coverage of PolyPid's Groundbreaking New 60-Day GLP-1 Delivery Tech
Jul 15, 2025 • The Finance Herald
How PolyAI helps enterprises deploy production-grade voice AI agents faster
Jul 14, 2025 • Microsoft
PolyPid Announces $26.7 Million Warrant Inducement Transaction
Jul 4, 2025 • globallegalchronicle.com
‘Stop hiring humans’: Customer service under threat as robots take hold
Jun 29, 2025 • Telegraph
Tech champions Flok Health, Darktrace and PolyAI lead £17.2m AI scholarship push
Jun 11, 2025 • Business Weekly
PESG Research Update: PolyPid SHIELD’s II Delivers Transformative Phase 3 Topline Results - Paradigm Shift in Surgical Infection Prevention
Jun 11, 2025 • PESG Research
PESG Research Update: PolyPid's SHIELD II Trial Delivers Transformative Phase 3 Topline Results - Paradigm Shift in Surgical Infection Prevention
Jun 11, 2025 • PESG Research
University of Bristol to offer fully funded AI scholarships for international students in 2026
Jun 10, 2025 • Nairametrics
PolyPid Says D-PLEX (100) Meets Primary Efficacy Endpoint In Phase 3 Trial
Jun 9, 2025 • Reuters
BriefCast Publishes Transcript: PolyPid Ltd. SHIELD II Phase 3 Trial Topline Results Call Transcript
Jun 9, 2025 • BriefCast
PolyPid Says D-PLEX (100) Meets Primary Efficacy Endpoint In Phase 3 Trial
Jun 9, 2025 • MarketScreener
BriefCast Publishes Transcript: PolyPid Ltd. SHIELD II Phase 3 Trial Topline Results Call Transcript
Jun 9, 2025 • BioSpace
PolyPid to Host Conference Call and Webcast to Discuss D-PLEX₁₀₀ SHIELD II Phase 3 Trial Topline Results on Monday, June 9, 2025
Jun 6, 2025 • PolyPid Ltd.
Voice AI Funding Surges 8X as Businesses Humanize Chatbots
Jun 4, 2025 • PYMNTS.com
In Focus: Voice AI with Nikola Mrkšić and PolyAI
May 19, 2025 • Amadeus Capital Partners
5 UK scaleups enter TECH5 — the ‘Champions League of Tech’
May 12, 2025 • The Next Web
PolyAI names The CX 100 for 2025: One hundred visionaries revolutionizing customer experience
May 7, 2025 • PR Newswire
PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence
Apr 15, 2025 • PR Newswire
PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence
Apr 15, 2025 • SalesTech Star
PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence
Apr 15, 2025 • PR Newswire UK
Waitrose to track and trace single-use plastic packaging with Polytag
Apr 14, 2025 • Grocer
Call to enter: Nominations for PolyAI's 3rd annual CX 100 are open to innovators
Apr 9, 2025 • PR Newswire
“Our future is predominantly American”, says CEO of Nvidia-backed London startup PolyAI
Feb 19, 2025 • Tech.eu
PolyAI Review: The Future of Conversational AI in Customer Service
Feb 6, 2025 • vocal.media
PolyAI
Jan 17, 2025 • The Times
Europe’s ‘soonicorns': Who will reach a €1B valuation in 2025?
Jan 9, 2025 • PitchBook
PolyBuzz (formerly Poly.AI) vs. Character AI: Generative AI becomes personalized. Which is best?
Dec 30, 2024 • TechRadar
Watch Up to 75% of Interactions Will be Automated With AI, Says PolyAI CEO
Nov 21, 2024 • Bloomberg.com
PolyAI Announces Speaker Lineup for VOX 2024: Horizons
Nov 6, 2024 • prnewswire.co.uk
PolyAI Announces Speaker Lineup for VOX 2024: Horizons
Nov 6, 2024 • PR Newswire
Why Poly.AI is the Best AI Chatbot for Free, Private, and Unrestricted Conversations?
Oct 18, 2024 • PRWeb
PolyAI partners with OpenTable to offer enterprise restaurants and diners reservation support using voice AI
Sep 23, 2024 • PRNewswire UK
SSCL partners with PolyAI to empower next-generation customer experience
Sep 23, 2024 • PRNewswire UK
PolyAI Announces Strategic Collaboration with AWS to Drive Enterprise Adoption of Next-Gen Voice AI in Customer Service
Aug 6, 2024 • PRNewswire UK
AVANT and PolyAI Announce Strategic Partnership in Delivering Advanced Voice AI Solutions to Enterprise Call Centers
Jul 25, 2024 • PRNewswire
PolyAI: Voice Assistant Builder Company Raises $50 Million
May 24, 2024 • Pulse 2.0
Voice Assistant Builder PolyAI Closes $50 Million Series C; Backers Include Hedosophia, Nvidia and Khosla Ventures
May 24, 2024 • PR Newswire

Links

poly.aiLinkedInX (Twitter)Crunchbase