2 weeks ago
Creative Director
PolyAI
New York City, NY (Remote)Full time$220K/yr – $255K/yr
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Creative Director
New York City, NY (Remote)
$220K/yr – $255K/yrDirector/ExecutiveFull time
Posted 2 weeks ago
Top 1% of applicants do these two things.
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Job Summary
Own brand transformation across enterprise AI, with scalable systems and AI-forward creative, aligned with product marketing for multi-stakeholder buying journeys.
- Lead a comprehensive rebrand of PolyAI — from positioning and visual identity to brand voice, messaging architecture, and design system — fit for a Series D enterprise AI company competing with Salesforce, Genesys, and Five9 in the boardroom
- Develop a brand that makes the abstract tangible: helping enterprise buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AI
- Build and maintain a scalable brand system — guidelines, component libraries, templates — that enables consistency across a fast-moving, globally distributed org
Job Description
Own brand transformation across enterprise AI, with scalable systems and AI-forward creative, aligned with product marketing for multi-stakeholder buying journeys.
- Lead a comprehensive rebrand of PolyAI — from positioning and visual identity to brand voice, messaging architecture, and design system — fit for a Series D enterprise AI company competing with Salesforce, Genesys, and Five9 in the boardroom
- Develop a brand that makes the abstract tangible: helping enterprise buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AI
- Build and maintain a scalable brand system — guidelines, component libraries, templates — that enables consistency across a fast-moving, globally distributed org
- Own the creative expression of PolyAI across all touchpoints: website, sales collateral, product UI, events, analyst presentations, social, and video
- Build an AI-forward creative team and workflow — using generative AI tools (Midjourney, Runway, Adobe Firefly, and emerging tools) to accelerate production, expand creative range, and prototype faster without sacrificing quality
- Develop standards and guardrails for AI-assisted creative work: when to use it, how to quality-control it, and how to maintain brand integrity as tooling evolves
- Stay at the leading edge of AI-in-design: evaluate new tools continuously and bring your team along as the field moves
- Translate PolyAI's core technology — human-sounding AI, natural conversation, real-time dialogue — into visual and conceptual metaphors that resonate with enterprise buyers who've never seen it before
- Develop campaign creative for complex, multi-stakeholder B2B buying journeys — from awareness through to late-stage sales enablement
- Partner with Product Marketing to translate technical capabilities (ASR, LLM hallucination reduction, Agent Studio) into compelling, buyer-relevant narratives
- Create high-impact sales assets: pitch decks, one-pagers, case study formats, RFP-response templates, and executive-level leave-behinds
- Build the creative foundation for PolyAI's presence at industry conferences and tradeshows (CCW, Enterprise Connect, Gartner, etc.) — from booth design to keynote decks
- Hire, build, and manage a remote-first creative team across design, copy, motion, and video — including a mix of FTEs and agency/freelance relationships
- Establish creative operations infrastructure: briefing process, asset management, review cadence, and production workflows that keep a lean team moving fast
- Mentor and develop individual contributors; build a team culture that prizes both craft and velocity
- Act as creative partner and thought leader to the wider business — running creative reviews, presenting work to executives, and pushing back when business needs and creative quality are in tension
- 10+ years in brand design, creative direction, or integrated marketing — with at least 3 years in a senior leadership role
- Demonstrable experience leading a rebrand or brand transformation at a B2B technology, SaaS, or enterprise software company
- Portfolio that shows both strategic thinking and executional range: brand systems, campaign creative, digital, and content
- Experience managing distributed or fully remote creative teams across time zones
- Track record of building creative functions at scale: hiring, process-setting, vendor management
- Experience at a voice AI, conversational AI, or contact center technology company
- Background in or strong exposure to enterprise CX, contact center, or fintech/hospitality verticals
- Motion design or video direction experience
- Experience with analyst relations creative (Gartner, Forrester, IDC briefings)
- 💰 Participation in the company’s employee share options plan
- 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- 👪 Life Insurance
- ◻️ STD and LTD
- 💰 The opportunity to contribute to the company's 401k plan
- 🏝 Flexible PTO policy + 11 designated company holidays
- 📚 Annual learning and development allowance
- 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- 🧡 Enhanced parental leave
- 👨👩👧 Company-funded fertility and family-forming programmes
PolyAI
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
Traffic Signals
Monthly Visitors
168.4K
Monthly Google Ads Budget
$102.6K
Traffic Source Mix
Search
48.9%
Direct
39.6%
Referral
7.6%
Social
2.9%
Paid
0.9%
Headcount Trend
Current headcount: ~342
Marketing Team
Marketing Team Size
18 (5% of company)
Median Career Experience
11 years
Median Tenure
1.6 years
Marketing Roles Posted (Last 30 Days)
1
People
Founders / CEO
HR / Recruitment
Marketing Leadership
Michelle Schroeder
Chief Marketing Officer
At the company for 3 years 7 months
Brian Thompson
VP of Product Marketing & GTM
At the company for 1 year 11 months
Emily Gerston
Head of Global Talent Acquisition
At the company for 3 years 5 months
Amy Wang
Head of Demand Generation
At the company for 3 years 3 months
Funding
Total Funding
$202M
Last Raise
$86M
Series D, 3 months ago
Funding History
- Dec 2025Series D • $86M
- May 2024Series C • $50M
- Sep 2022Series B • $40M