Own end-to-end client relationships and strategic growth across senior stakeholders.
Must-have: 12+ years in agency client services and large AOR experience.
Standout: Proven cross-functional leadership and scope management across multi-service teams.

Job Description

Responsibilities

Ability to work in partnership with senior clients to develop annual strategies for a B2B-focused client.
Ability to establish themselves as true business partners, thought leaders and innovators at DEPT.
Responsible for holding recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
Responsible for being the primary relationship holder for the client (B2B leader) within DEPT®
Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers
Responsible for high client retention and growth
Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
Ability to reach out to clients directly when service issues arise
Ability to lead new business pitches and proposals alongside leadership and growth team

Requirements

12+ years of experience in roles servicing clients in an agency environment
Experience managing large clients, AOR,s and agency teams
Experience managing complex campaigns and retainers
Experience in leading a high-volume, multi-service retainer(s) for brands/clients
Experience working on a global brand
Confident with both brand and conversion/direct-response campaigns
Experience leading, motivating, and coaching teams of 10+ people
Experience inspiring, and able to create a proactive and energized team culture
Must have strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
Ability to communicate complex messages to a variety of audiences

Benefits

Healthcare, Dental, and Vision coverage
401K plan, plus matching
PTO
Paid Company Holidays
Parental Leave

DEPT®

3.6 Glassdoor

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Certified B Corp and Climate Neutral since 2021.

Founded in 2016

Amsterdam, North Holland, NLD

4.5K employees (1,449 in marketing)

www.deptagency.com

68% recommend to a friend

85% CEO approval