Own guest experience for ELME patrons across in person and remote touches, driving incremental spend while feeding feedback into leadership and policy compliance.

Guest Experience Ownership: manage visits, communications, and concierge touchpoints to elevate high-end patrons.
Spend Optimization: cultivate patrons with incremental revenue and personalized hosting across the resort.

Job Description

Responsibilities

Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for ELME guests.
Cultivate and identify patrons with incremental spend throughout the resort.
Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Other duties as assigned.

Requirements

Fluent in English.
Fluent in at least one or more select languages (Arabic, Farci, Russian, French, Hindu, Hebrew, Italian).
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
At least 21 years of age.
High school diploma or equivalent.
Minimum five years of casino marketing experience in a large luxury property setting.
Proof of eligibility to work in the United States
Ability to obtain the following: Nevada Gaming Registration

Preferred

Strong existing following of mass premium and high-end patrons.
Resort Marketing or premium customer hosting experience.
Previous experience working in a large luxury resort setting.

Resorts World Las Vegas

3.5 Glassdoor

Resorts World Las Vegas was developed by Genting Berhad, a publicly traded Malaysian corporation registered with the Nevada Gaming Commission. The company has affiliated operations in the Americas, Malaysia, Singapore, the United Kingdom and the Bahamas. In partnership with Hilton, Resorts World Las Vegas integrates three of Hilton’s premium brands into its resort campus, including Las Vegas Hilton, the resort’s full-service brand; Conrad Las Vegas, Hilton’s lifestyle luxury brand; and LXR, Hilton’s network of independent luxury properties, which operates as Crockfords Las Vegas, Genting’s internationally renowned ultra-luxury brand. Resorts World Las Vegas features 3,506 guest rooms and suites, an innovative, next-generation gaming floor, world-class food and beverage options, a 5,000-capacity theatre, distinct nightlife venues, a curated retail collection of designer and boutique shops and more. The integrated resort weaves time-honored traditions of the international Resorts World brand into the fabric of Las Vegas, introducing a bold, fresh take on hospitality to the city with stunning design, progressive technology and world-class guest service. Resorts World Las Vegas is Sharecare Health Security VERIFIEDTM with Forbes Travel Guide, a verification that ensures the resort has appropriate health safety procedures in place. For more information, visit rwlasvegas.com or find us on Facebook, LinkedIn, Twitter and Instagram.

Founded in 2013

Las Vegas, Nevada, USA

1.5K employees (111 in marketing)

www.rwlasvegas.com

61% recommend to a friend

68% CEO approval

Traffic Signals

Monthly Visitors

487.2K

Monthly Google Ads Budget

$56.9K

Traffic Source Mix

45.5%

Direct

39.9%

Referral

9.7%

Social

1.8%

Paid

2.6%

Headcount Trend

Current headcount: ~1.5K

Marketing Team

Marketing Team Size

68 (5% of company)

Median Career Experience

11 years

Median Tenure

4 years

Marketing Roles Posted (Last 30 Days)

People

Marketing Leadership

Greg Shulman

Executive Vice President | International Marketing

At the company for 1 year 5 months

Nick Martini

Vice President Marketing Advertising

At the company for 6 years 7 months

Stephanie M.

Assistant Vice President - Far East Marketing

At the company for 5 years 5 months

Marika Cardellino

Vice President Europe Middle East Marketing

At the company for 5 years 11 months

Recent News

High rollers can now spend less to play at Nevada private gaming salons

Sep 26, 2025 • ReviewJournal

Resorts World Las Vegas' Award Winning Contactless Checkin & Mobile Room Key Implementation

Sep 18, 2025 • Hospitality Net

Amazon’s Zoox Robotaxi Makes Public Debut with Free Rides in Las Vegas

Sep 14, 2025 • Android Headlines

Responsibilities

Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for ELME guests.
Cultivate and identify patrons with incremental spend throughout the resort.
Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Other duties as assigned.

Requirements

Fluent in English.
Fluent in at least one or more select languages (Arabic, Farci, Russian, French, Hindu, Hebrew, Italian).
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
At least 21 years of age.
High school diploma or equivalent.
Minimum five years of casino marketing experience in a large luxury property setting.
Proof of eligibility to work in the United States
Ability to obtain the following: Nevada Gaming Registration

Preferred

Strong existing following of mass premium and high-end patrons.
Resort Marketing or premium customer hosting experience.
Previous experience working in a large luxury resort setting.