User Growth Operations Manager

UK (Hybrid)

Salary Not AvailableMid LevelPermanent

Posted 1 day ago

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Job Summary

Own and drive cross-border remittance expansion by building regional partnerships, gaining user insights, and strengthening product competitiveness while coordinating with banks and internal teams to hit revenue and MAU targets.

  • Lead regional expansion and partnership strategy
  • Drive market insights, channel growth, and joint marketing
  • Align product, banking, and operations to improve retention and growth

Job Description

Responsibilities

  • - Drive business expansion in key target regions; collaborate with internal departments and external partners/channels to develop the C2C cross-border remittance business and achieve revenue and active user (MAU) targets.
  • - User Insight & Market Penetration: Gain deep insights into regional user needs and pain points. Strategically allocate partnership resources and work with stakeholders to execute joint marketing and channel expansion initiatives, enhancing market penetration and brand awareness among target groups.
  • - Product Competitiveness & Retention: Closely monitor market trends and competitor dynamics. Focus on user experience to identify and strengthen differentiated advantages. Coordinate with banks, partners, and internal teams to optimize product competitiveness and user stickiness.

Requirements

  • - Deep familiarity with key international markets and a strong understanding of user needs. Candidates with local resources or networks will be highly preferred.
  • - Highly self-driven with strong learning agility. Excellent communication and coordination skills, with a proven track record of managing and delivering complex projects.
  • - Bachelor’s degree.
  • - Experience in cross-border payments, foreign exchange (FX), or credit/lending industries is a plus.

Benefits

  • - The right moment.   We've already proven our model in East Asia as number one. Now we're scaling it globally - with start-up energy and a world-class platform behind us.
  • - Flexible & Hybrid.   Tuesday, Wednesday and Thursday in our office together - Monday and Friday yours to work from wherever works best for you.
  • - Food and drink on us.   Free breakfast & coffee, every week in the office. On top of that, a drinks fridge that opens every Thursday at 4.30pm sharp.
  • - Culture & Connection.   Multi-cultural socials, and a team that genuinely reflects the global world we operate in.
WorldFirst logo

WorldFirst

3.4 Glassdoor

WorldFirst is the No.1 third-party cross-border collection provider by market share (ranked by iResearch) and recognised as a Top Global Fintech Company 2025 by CNBC and Statista. Founded in London in 2004, we have helped 1.6 million businesses move money across borders easily, quickly, and at low cost. Our branded offerings include World Account, WorldTrade, World Card, and World FX. Beyond day-to-day collections and payments, WorldFirst also provides enterprise services: an AI-driven financial suite built for digital platforms operating across borders, with e-commerce and marketplace integrations that help businesses scale globally.

Founded in 2004
London, England, GBR
386 employees (41 in marketing)
1% recommend to a friend
1% CEO approval

Traffic Signals

Monthly Visitors
1.1M
Monthly Google Ads Budget
$30.1K
Traffic Source Mix
Search
20.3%
Direct
37.8%
Referral
12.7%
Social
9.5%
Paid
15.1%

Headcount Trend

Current headcount: ~388

Marketing Team

Marketing Team Size
41 (11% of company)
Marketing Roles Posted (Last 30 Days)
1

Funding

Last Raise
Private Equity

Funding History

  • Nov 2013
    Private Equity

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