Responsibilities

• Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
• Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
• Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
• Managing and updating all project work into the CRM and related project cases

Requirements

• Strong communication skills, verbal and written.
• A highly organised approach to your work
• Experience working with multiple departments both internally and externally.
• Experience of working in a telecoms environment and/or support desk would be advantageous
• Good telephone manner.
• Experience or understanding of Service Level Agreements and Ticket Management.

Preferred

• Experience of working in a telecoms environment and/or support desk would be advantageous

Benefits

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Gym membership at PureGym
• Smart pension scheme
• Critical illness cover
• Life assurance
• Creative, spacious offices with breakout areas
• Cycle to work scheme
• Fundraising initiatives for our registered charity – the PHMG Foundation