Responsibilities

• Lead strategic engagement planning across the region, identifying opportunities for ICE growth and partnership development in line with ICE’s mission, values, and public health priorities.
• Set the strategic direction for operational engagement and outreach, ensuring the team delivers against ICE’s outcomes and targets, agreed through 3, 6 and 12 month rolling target plans.
• Develop robust engagement plans, targets and objectives for the Engagement Lead and measure these through monthly reviews.
• Represent ICE at key strategic forums, health boards, and community networks to promote the service and foster system-wide collaboration.
• Proactively identify and pursue new opportunities, including tenders, digital innovation, and private sector partnerships, to expand ICE’s footprint.
• Develop and sustain strong relationships with stakeholders across the NHS, local authorities, voluntary sector, businesses, and community leaders.
• Champion engagement in underserved communities and priority groups, driving efforts to reduce health inequalities and improve access.
• Oversee marketing and promotional activity, working with engagement and marcomms teams to ensure the service is visible, accessible, and well-positioned across the region.
• Ensure a consistent marketing presence in key locations such as GP surgeries, hospitals, community hubs, and digital platforms.
• Act as a key ambassador for ICE, representing the service with professionalism and enthusiasm to all stakeholders.

Requirements

• You will live in the Warwickshire area.
• Proven experience in leading regional engagement strategies, with the ability to align operational delivery with organisational goals and public health priorities.
• Demonstrated ability to build and maintain effective relationships with a wide range of stakeholders, including NHS bodies, local authorities, voluntary sector organisations, businesses, and community leaders.
• Experience in identifying and pursuing new business opportunities, including tenders, digital solutions, and partnership models to expand service reach.
• Strong understanding of marketing principles, with experience in leading campaigns and promotional activity across physical and digital platforms to increase service visibility and uptake.
• A track record of engaging with diverse and underserved communities, with a focus on reducing health inequalities and improving access to services.
• Confident in representing services at strategic forums and networks, with the ability to influence system-wide collaboration and policy direction.
• Experience in setting direction for operational teams, providing leadership and accountability for performance against targets and outcomes.
• Excellent communication and presentation skills; able to influence, negotiate and build rapport with diverse audiences.
• Strong organisational skills and ability to prioritise competing workloads; proactive and solutions focused.
• Confident using Microsoft 365 and data/CRM systems; able to analyse and report performance and engagement activity.
• Commitment to equality, diversity and inclusion, and an understanding of barriers to access faced by different communities.
• IT literate and able to confidently use online methods of communication. You will also need to have a good eye for detail, and you will be accurate with data input and reporting.
• Driving Licence (required)

Nice to have

• Experience of service development, innovation and/or building referral pathways across a system.
• Experience producing reports for commissioners/funders, including qualitative and quantitative impact evidence.

Benefits

• Casual dress
• Company events
• Enhanced maternity leave
• Free flu jabs
• Health & wellbeing programme
• Paid volunteer time
• Sick pay
• Work from home