Responsibilities

• As Social Media Manager, you will lead the strategic direction, planning, and delivery of social media activity across SYMCA channels.
• You will ensure content is timely, engaging, and aligned with Mayoral priorities, supporting campaigns, announcements, and public information.
• You will coordinate content planning across short, medium, and long-term timeframes, balancing proactive campaigns with reactive communications in a fast-paced environment.
• The role involves overseeing the creation of high-quality digital and multimedia content, working closely with internal teams, designers, videographers, and external partners.
• You will ensure consistency in messaging, brand, tone of voice, and accessibility, while embedding best practice across the organisation.
• You will monitor performance, use audience insight to shape content, and drive continuous improvement and innovation in digital communications.
• The role also includes managing approvals and governance processes, identifying and mitigating risks, overseeing social media scheduling and publishing, supporting digital advertising, and contributing to out-of-hours cover as part of a rota.

Requirements

• You are an experienced social media or digital communications professional, confident leading strategy and delivery in a busy, high-profile environment.
• You have strong knowledge of social media platforms, trends, and best practice, and can create engaging content that resonates with diverse audiences.
• You are highly organised and able to manage multiple priorities, balancing planned campaigns with reactive work.
• You have excellent communication skills and can work effectively with senior stakeholders, providing clear advice and guidance.
• You are creative and collaborative, with experience working alongside designers, videographers, and partners to produce high-quality content, as well as creating content yourself.
• You are confident using data and insight to improve performance and are proactive in identifying opportunities to innovate and enhance digital communications.
• You have strong judgement and attention to detail, with an understanding of reputational risk for an organisation like SYMCA and the importance of accurate, accessible, and inclusive communication.

Benefits

• All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference.
• Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities.
• Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.
• Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
• Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave
• Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave.
• Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes.
• Training on the job - Support with upskilling skills through on-the-job training and qualifications
• Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.