Responsibilities

• Monitoring performance of all organic output to help us create best in class social content
• Track competitor activity and wider social landscape
• Produce clear weekly and monthly reports with actionable insights and recommendations
• Identify audience behaviour, conversation themes and trends
• Monitoring and managing our online communities across all our organic social media channels including Instagram, TikTok, Facebook and YouTube, ensuring customer interactions are handled in a timely, engaging and brand-safe manner
• Working closely with the wider teams and our in-house agency, help identify emerging conversations, manage escalations where required, and spot opportunities to proactively engage with our audiences to build brand awareness and positive sentiment
• Support the delivery of regular reporting for internal stakeholders, contribute social listening insights that inform social and wider marketing strategies, and help identify opportunities for growth, engagement and brand affinity

Requirements

• Experience supporting or managing organic social media channels across platforms such as Instagram, TikTok, Facebook and YouTube.
• Experience using social media analytics, listening, reporting or community management tools.
• Experience producing performance reports and presenting findings to stakeholders.
• Experience monitoring online communities and responding to customer interactions in a brand-safe manner.

Preferred

• Experience using social media management, listening and reporting tools is desirable.
• Naturally curious about what drives engagement and brand relevance on social platforms.

Benefits

• Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
• We've also got you covered for your future with our pensions scheme and life cover.
• You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform.
• Annual holiday allowance and you can buy up to an additional week of holiday.
• Other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance and discounts from hundreds of other retailers.
• Employee assistance programme.
• Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.