Responsibilities

• Own and evolve messaging and positioning across key products and target segments.
• Turn product capabilities into customer value stories that resonate.
• Build differentiated narratives against competitors and alternatives.
• Lead end-to-end go-to-market plans for launches, updates, and new capabilities.
• Proactively manage stakeholders across the organisation to influence and share information, in the right medium, at the right time across local and global audiences.
• Create launch kits and enablement materials to drive adoption.
• Drive business impact or growth using data, analytical thinking and structured presentation skills.
• Partner closely with Commercial teams to create tools that help win and retain customers: pitch decks, battlecards, talk tracks, FAQs
• Run internal enablement sessions and support commercial readiness
• Develop deep understanding of customers, personas, industries, and buyer journeys

Requirements

• A minimum of 8 years of professional experience in product marketing, with at least 4 years in management, ideally in B2B SaaS company.
• Demonstrated success owning GTM strategies and product launches.
• Has experience shaping and taking to market a suite of products beyond individual isolated features or one-off campaigns.
• Strong messaging skills — you can simplify complexity without losing nuance.
• Confidence working with senior stakeholders across Product, Sales and Marketing.
• Strong commercial mindset: you understand what drives pipeline and revenue.

Preferred

• Experience in CCaaS / customer experience / contact centre tech.
• Experience working with multiple markets, languages, or regions.
• Familiarity with enterprise buying cycles and procurement processes.
• Strong interpersonal skills and ability to manage initiatives across multiple departments and stakeholders and with a flexible mindset.
• Proactive, flexible and capable of working independently as well as working in a team.
• Strategic thinker, able to balance long-term vision with short and medium-term goals.

Benefits

• Competitive salary based on Mercer salary benchmarking data
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture