Responsibilities

• Support the planning and coordination of executive client innovation briefings and onsite events, managing logistics from initial request through on-site execution and post-engagement follow-up.
• Consult with the Client Experience Centre (CXC) team and account teams to understand meeting objectives and assist in developing appropriate briefing agendas and session flows in collaboration with senior CXC staff.
• Manage overall planning and logistics for routine briefings and lower-complexity events; assist more senior colleagues on higher-complexity or multi-stakeholder engagements.
• Coordinate onsite event logistics including room setup, AV equipment, catering, facilities preparation, and visitor arrival experience at the London CXC.
• Consult with internal business stakeholders and leadership to make decisions regarding meeting locations, space arrangements, equipment, and hospitality requirements.
• Track projects, manage vendor activities, and coordinate with facilities, hospitality, and operations teams to ensure all event elements are delivered on time and to standard.
• Support development and maintenance of briefing presentation materials, the CXC content library, and portfolio/subject matter expert resources.
• Contribute to CRM and briefing management system processes; maintain accurate records of engagements, attendee profiles, outcomes, and action items.
• Support day-to-day KPI tracking and reporting on briefing programme activity; assist in preparing performance summaries and presentations for leadership.
• Build effective working relationships with internal stakeholders, account teams, executive administrators, and external vendors in support of the CXC programme.

Requirements

• University degree in marketing, business, communications, events management, or a related field; or equivalent combination of work experience.
• Typically requires 8-10 years of relevant experience in marketing, events coordination, customer-facing support, or a related field.
• Experience working in or supporting a client experience centre, corporate events function, or hospitality environment is advantageous.
• Demonstrated ability to coordinate logistics for professional events or meetings involving senior stakeholders.
• Experience working with vendors, tracking budgets, and managing multiple concurrent project workstreams.
• Prior exposure to a technology, professional services, or managed services environment is beneficial.
• English — fluent (written and spoken) — required.
• Additional European languages (e.g., Italian, German, French, Spanish) are advantageous.

Preferred

• Event coordination or marketing certification is advantageous but not required.
• Executive briefing management or Customer Relationship Management training is preferred.