Responsibilities

• Build and maintain day-to-day customer relationships that keep us abreast of their business objectives, the state of their business and supports customer retention.
• Creation & management of a rolling set of 90-day objectives and 30-day sprints for customers aligned to a customer-facing marketing plan. Reported on monthly in Customer Reporting calls, led by the Account Manager.
• Manage the available scope of your customers to ensure the right things are delivered at the right time, by the right people to hit the objectives you have set.
• Develop market knowledge of your customer and the industries they serve to weave into marketing tactics and help ensure we know how to get in front of the right audience.
• Be the voice of your customers internally, ensuring their brand, proposition, tone of voice and personas are reflected in all the work that our specialist team delivers.
• Draw insights out of customer data, paired with a narrative you have crafted that delivers the learnings gathered from our previous activity, the outcomes our previous activity delivered and how that will influence what we do next.

Requirements

• Educated to degree level or equivalent
• 3+ years of account management experience
• Excellent communication skills
• An understanding of Digital Marketing principles
• Experience of martech such as HubSpot and Google Analytics
• Exposure to a variety of Marketing techniques and projects
• All set against a B2B environment
• Confidence to be customer-facing, ambitious and enthusiastic about learning and growing with one of the fastest growing UK B2B digital marketing agencies.

Benefits

• 28 Days holiday allowance (in addition to BH)
• Generous pension contributions
• Annual Profit Share Bonus
• A culture of learning and development
• Private Medical Care
• Company Summer Away Days and Christmas party
• A real opportunity to growth with the business for career progression
• Cycle to work scheme
• Work with an exciting range of SaaS and tech companies
• Working for an ambitious, fast-growing agency