Digital Communications Manager
SOS UK
UK (Remote)
£45K/yr - £49K/yrIn-housePart-timeMid level
2 days ago
Senior Manager, Customer Communications
London, UK
Salary Not AvailableSenior LevelFull time
Posted 5 weeks ago
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Job Summary
Own customer communications governance and standards across the business, lead key journeys like statements and payments, and build a high-performing team to push improvements with cross-functional partners.
- Communications Governance: governance, best practices and execution standards across the business.
- Journey Ownership: directly lead customer statements and payments journeys, while identifying hot spots for improvement.
- Structured Problem Solving: create clarity for ownership of key customer comms topics and standardise processes.
Job Description
Own customer communications governance and standards across the business, lead key journeys like statements and payments, and build a high-performing team to push improvements with cross-functional partners.
- Communications Governance: governance, best practices and execution standards across the business.
- Journey Ownership: directly lead customer statements and payments journeys, while identifying hot spots for improvement.
- Structured Problem Solving: create clarity for ownership of key customer comms topics and standardise processes.
- Policy & Frameworks: embed refreshed approach through updates to policies, processes and frameworks.
- Team Leadership: build and lead a high-performing comms team driving development, ownership and optimisation across the organisation.
NewDay
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit.We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience. Our in-house, highly scalable digital platform alongside our proprietary credit decisioning capability unlocks our competitive advantage.Our broad credit product offering enables instalment finance, BNPL, 0% finance and carded and digital revolving credit. We operate multiple direct-to-consumer products and a range of credit solutions with some of the UK’s most loved brands.Our underwriting capability and experience allow us to responsibly say yes to more UK customers making us a merchant partner of choice. We partner to harness the power of data to drive commerce across the UK, creating value at scale.
