Responsibilities

• Act as a go-to owner for marketing technology platforms (Dynamics CRM, EPiC, Vuture, Sitecore, AOhub) and share best practices with users.
• Support BAU activities by linking the digital/marketing technology function with the BD/marketing function, lawyers, PAs, IT, HR, Finance and Business Services.
• Advocate for MS Dynamics CRM, ensuring best practice use and knowledge sharing across teams.
• Coordinate regular tasks across Sitecore, Dynamics CRM, Vuture with monitored mailboxes and timely actioning.
• Provide ad-hoc training, create process documents/guides, and assist on ad-hoc projects with updates to management.
• Troubleshoot issues across marketing tech systems and liaise with senior team members or external providers when needed.
• Support system upgrades and enhancements, including testing and implementation across platforms.
• Assist with firm-wide email campaigns, analytics reporting, and campaign optimization guidance.

Requirements

• Strong data handling experience and understanding of how information systems and processes work.
• Excellent Excel skills; good Word and Outlook; high attention to detail for quality checks.
• Ability to identify and troubleshoot issues and escalate appropriately.
• Experience assisting on key projects and delivering solutions; familiarity with email marketing systems like Vuture.
• Website publishing experience using CMSs, with Sitecore and SharePoint highly preferable; strong editorial and proofreading abilities.
• Experience working with digital assets and web technologies (websites and apps); strong organizational and project management skills.
• Self-motivated, proactive, and capable of communicating across levels and cultures; able to work under pressure; team player.

Preferred

• Power BI and other Power apps experience is desirable.
• Sitecore/SharePoint CMS experience favored; strong editorial/proofreading skills reaffirmed.
• Experience working with digital assets and web technologies such as websites and apps.

Benefits

• our occupational pension scheme
• group income protection cover
• mental health resources and free apps
• health and wellbeing services encompassing GP service
• emergency back-up care support
• parental and special leave
• online discounts and lifestyle management services
• flexible working and hybrid working
• we recognise the value of flexible working and embrace hybrid working
• work from home up to 40% of their working time