Responsibilities

• Oversee the end-to-end creator process, optimising for efficiency, profitability, and success.
• Increase sign-up rates, reduce drop-out rates, and improve content quality and campaign results.
• Reporting back on optimisation of our processes and displaying innovative thinking on how we can improve, for wider agency implementation.
• Set up and monitor delivery timelines and clear target setting for the team.
• Collaborate with the client, strategy, and data teams to support KPI setting and recommend deliverables based on client briefs.
• Occasional client communications related to campaign delivery, including timelines, creator management, and content approvals.
• Serve as the escalation point for any team queries, ensuring high standards of communication.
• Oversee the profitability of creator programs to ensure campaigns meet or exceed GP (gross profit) goals.
• Manage budgets and resources effectively to protect and enhance project profitability.
• Manage and mentor a delivery team, providing leadership in both line management and project management.

Requirements

• 4+ years of experience in campaign or project management within an agency environment.
• Mandatory agency background with expertise in account management and Influencer Marketing (IFM).
• Proven experience in project management with a track record of delivering successful campaigns.
• Strong people management experience, including mentoring and team leadership.
• Experience working with large conglomerate brands (e.g. Estee Lauder, L\'Oreal).
• Experience managing always-on clients, with a focus on consistent delivery and client satisfaction.

Benefits

• Private Medical Insurance
• Juno Wellbeing Credits
• Hybrid Working (London)
• £200 Home Office Setup Budget
• Night Key Membership
• Birthday Leave
• Learning & Development Budget
• Friday 2PM Finish