Responsibilities

• Run the programme day to day across Skin + Me and Hair + Me — making sure new ambassadors are smoothly onboarded and existing ambassadors are being well looked after.
• Report on the performance of the channel - from outreach to number of ambassadors on the programme, to how many are actively posting and driving sales
• Use data to devise strategies to get more ambassadors positing and selling.
• Implement all engagement strategies such as email journeys, rewards or events.
• Manage the relationship with our agency partner, making sure they get clear directions
• Work with the social, CRM, influencer and customer service teams to bring in more direct applications, and turn more of them into active ambassadors.
• Help creators create compelling content, in line with our compliance requirements, and leverage this content where possible for other marketing channels
• Work with the Influencer Team Lead on automating processes where possible.
• Expand the programme to more + Me brands over time.

Requirements

• You have worked on a creator, influencer or affiliate programme before, and you left it working better than you found it.
• You are personable.
• You like to build relationships with colleagues and have proven experience leveraging your network to improve your channel.
• You are able to work independently and are comfortable to turn for help when blocked.
• You are good with numbers. You can build a report, notice when one is wrong, and explain what it means to someone who did not build it.
• You have outstanding written communication skills.
• You have experience managing an agency or a supplier.
• You have an inquisitive mind and like to generate ideas and test them properly.

Benefits

• Time off: 25 days holiday plus bank holidays.
• Hybrid & flexible: We are all remote on Wednesday and Thursday. When we are in the office on Monday, Tuesday and Friday our core hours are 10-4. If you're an early bird you can do 7-4, and if you're a night owl 10-7 is fine too. Need more flexibility around your life – just let us know.
• Fuelled: free breakfast and lunch on office days, plus snacks and drinks.
• Growth: a £500 annual personal development budget.
• Family & health: healthcare cash plan, cycle-to-work, and a workplace nursery scheme (save tax/NI on childcare).
• The extras: a dog-friendly HQ (two resident pups), an active Culture Club, and heavily discounted products for you and 10 friends & family.