Own client delivery lifecycle from onboarding to ROI optimization across SEO, creative, PPC and Meta ad buyers, with sales alignment to drive measurable outcomes.

• Onboarding & Delivery: Own the client onboarding and delivery process, ensuring a smooth transition into our services and exceeding expectations.
• Client Relationships & Communications: Primary contact, building strong, long-lasting client relationships.
• Stakeholder Briefing: Update and brief all stakeholders about client’s needs and expectations.
• Client Advocacy: Serve as a support and buffer between the team and our clients.
• Data & ROI: Manage and analyse client data to ensure campaign effectiveness and ROI for our clients.
• Growth Opportunities: Identify and explore new business opportunities to contribute to agency growth.
• Upsell & Insights: Offer insights and upsell to clients where services are successful and underutilised.
• Clear Communication: Communicate clearly and concisely with internal and external stakeholders, keeping everyone informed of progress on clients.
• Knowledge Sharing: Offer training and insights to other employees, especially regarding insights into performance, concerns and trends with clients.
• Team Alignment: Collaborate across departments to ensure client needs are met and campaigns stay on track.