Responsibilities

• Act as the main point of contact between a portfolio of global clients, many of which will be large enterprise organisations, and our internal delivery teams across Strategy, Creative, Performance and Digital Marketing, Go To Market, and Digital Experience.
• Lead the delivery of best-in-market digital strategies that support client business goals and deliver measurable impact.
• Provide first-rate support to the Associate Director, Client Services, helping to lead, manage and develop a team of Account Handlers.
• Drive agency growth across your client portfolio through cross-sell, up-sell and increased investment in core services, underpinned by operational excellence, strategic thinking and opportunity spotting.
• Independently craft commercially sound digital marketing strategies for some of the agency’s largest and most fast-paced clients.
• Lead cross-functional delivery teams in executing those strategies, often across different time zones.
• Pivot and strengthen campaigns based on performance, market conditions and emerging opportunities or challenges.
• Take financial ownership of the clients you work on, ensuring accounts and projects are commercially healthy and profitable.

Requirements

• Exceptional client management skills with a proven track record of influencing senior stakeholders internally and externally.
• Demonstrable experience in a similar role within a fast-paced agency environment.
• Strong strategic ability, with the confidence to think long term while also managing day-to-day priorities.
• Proven ability to generate commercial growth, ideally within an agency Account Management function.
• Confidence in presenting to clients and managing complex or challenging situations.
• Strong financial acumen and commercial awareness.
• Excellent line management and people development skills, with the ability to mentor, manage and develop direct reports and junior colleagues.
• Hands-on experience of digital marketing channels. PPC, Social and Digital PR experience would be particularly valuable.
• Experience using analytics platforms such as Google Analytics or Adobe Analytics.

Preferred

• PPC, Social and Digital PR experience would be particularly valuable.

Benefits

• 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging – we are committed to ESG principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.