{"@context":"https://schema.org","@type":"JobPosting","title":"Retention Manager","description":"

Responsibilities

Own and optimize the post-FTD player lifecycle, from acquisition to loyalty, VIP, churn prevention, and reactivation
Build, automate, and continuously optimize behavior-based retention journeys across CRM channels
Develop and apply churn prediction logic, translating risk signals into automated retention actions and incentives
Own and evolve the VIP system, including tiers, qualification rules, rewards, benefits, and churn prevention for high-value players
Plan and execute seasonal, local, and event-based retention campaigns, aligned with sports calendars, game launches, and market needs
Collaborate closely with Product, Tech, Payments, Customer Support, and AM teams, representing retention needs in feature and experience discussions
Track, report, and optimize retention, churn, VIP KPIs, budgets, and ROI, reporting performance directly to the CMO.

Requirements

Minimum 3 years of experience in Retention Management within the iGaming industry
Previous hands-on retention experience in the SEA market (South East Asia)
Proven experience owning post-FTD lifecycle strategies with measurable impact on LTV growth and churn reduction, with the ability of translating player behavior and data into effective retention strategies
Hands-on experience managing budgets, bonus costs, and ROI-positive retention initiatives
Solid understanding of VIP systems, high-value player behavior, and churn risks, with the ability to influence player experience decisions
Curious, experimental, and optimization-driven mindset, with a strong focus on continuous learning and improvement
Strategic thinker with strong communication skills, able to execute retention initiatives and collaborate effectively across multi-market and cross-functional teams

Preferred

Benefits

Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
Career Growth: We’re committed to your development, offering training and advancement opportunities.
Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
Self Development Budget: Invest in your growth through online courses and professional learning opportunities.
Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

","datePosted":"2026-01-02T16:50:15+00:00","hiringOrganization":{"@type":"Organization","name":"Ludicrum Tech","sameAs":"https://ludicrumtech.teamtailor.com","logo":"https://images.teamtailor-cdn.com/images/s3/teamtailor-production/logotype-v3/image_uploads/e2617fc9-89f5-4333-a0ec-334f8ebaa97a/original.svg"},"identifier":{"@type":"PropertyValue","name":"Ludicrum Tech","value":"1930226652"},"url":"https://salaryguide.com/jobs/retention-manager-ludicrum-tech-4b5f17","mainEntityOfPage":{"@type":"WebPage","@id":"https://salaryguide.com/jobs/retention-manager-ludicrum-tech-4b5f17"},"experienceInPlaceOfEducation":false,"directApply":false,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"HR","addressLocality":"Zagreb","addressRegion":"Croatia"}},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"HR"},"employmentType":"FULL_TIME","workHours":"Full time","jobStartDate":"2026-01-02T16:50:15+00:00","validThrough":"2026-04-02T16:50:15.000Z","educationRequirements":{"@type":"EducationalOccupationalCredential","credentialCategory":"no requirements"},"experienceRequirements":{"@type":"OccupationalExperienceRequirements","monthsOfExperience":36},"jobBenefits":["Flexible and Remote Working: Work from anywhere, supporting your work-life balance.","Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.","Career Growth: We’re committed to your development, offering training and advancement opportunities.","Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.","Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.","Self Development Budget: Invest in your growth through online courses and professional learning opportunities.","Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.","Special Birthday Perk: Take your birthday off after a year of employment to celebrate!"]}