Responsibilities

• Take ownership of quality and performance across field operations in your assigned region.
• Carry out regular quality assurance visits to stores and activation sites, assessing campaign execution, standards and contractor performance.
• Coach, support and provide clear feedback to Brand Ambassadors and other contractors to help them deliver excellent results.
• Liaise with store teams and site contacts to support smooth campaign delivery and strong working relationships.
• Gather and report feedback on contractor performance, campaign delivery, equipment use and site visits.
• Work closely with internal teams to resolve contractor issues, report incidents, complete audits and support quality reviews.
• Support online and in-person briefings to ensure contractors are confident, prepared and aligned with client expectations.
• Support recruitment and selection activity for Event Managers, Brand Ambassadors and Quality Assurance staff in your area.
• Represent N2O professionally in client interactions and contribute ideas to improve campaign quality and operational delivery.

Requirements

• Experience coaching, mentoring or supporting field-based teams to improve performance.
• Background in quality assurance, training, event management, retail sales, field marketing or brand activation.
• Confident communication skills, including presenting to groups, writing reports and giving constructive feedback.
• Strong organisation and time management skills, with the ability to manage multiple priorities across different projects.
• Ability to build effective relationships with contractors, internal teams, clients and retail partners.
• Confident using Microsoft Office, internal reporting systems, mobile technology and digital tools.
• Self-motivated, proactive and solutions-focused, with the confidence to work independently from home and on the road.
• Full UK driving licence and appropriate insurance for business use of a personal vehicle.
• Must be able to work Wednesday to Sunday each week
• Basic understanding of health and safety, Challenge 25, GDPR and confidentiality requirements.

Preferred

• Previous experience within a field marketing or brand activation agency.
• Experience managing complaints or resolving issues in line with company policy.
• Good working knowledge of UK geography.
• Level 2 Food Hygiene qualification.

Benefits

• Salary £30K-£35K per annum
• Home-based with frequent travel to retailers
• 23 days annual leave plus bank holidays
• Retail discounts scheme
• Employee Assist Programme
• Season ticket loan
• Head office location has multiple perks including on site gym, free breakfasts, and onsite cafe