Responsibilities

• Support the end-to-end process of creation and deployment of targeted and personalised CRM campaigns (Email, Push, Paper & SMS) to achieve the commercial targets.
• Working within the CRM team to support the development and growth of the customer base, play a contributing role in the creation of weekly, monthly & seasonal plans and objectives to maximise response.
• Utilise customer segmentation to deliver targeted customer programmes driving profitable performance.
• Produce weekly results and analysis, supplying recommendations for future actions.
• Working in collaboration with colleagues in other departments to ensure the commercial objectives are met effectively, efficiently, on time and within budget.

Requirements

• The right candidate will be self-motivated, enthusiastic, eager to learn with a knowledge of CRM
• Experience of working in a complex and fast paced environment
• Relevant Marketing degree
• Microsoft suites and experience with CRM tools and systems

Preferred

Benefits

• Hybrid working
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!