Responsibilities

• End-to-End Delivery: Own and drive integrated digital projects across a variety of formats, including digital campaigns, social content toolkits, video production, animation, branding assets, print collateral, layouts, and websites.
• Project Architecture & Controls: Maintain complete order across projects by setting up key tracking systems and controls, establishing clear folder structures in Google Drive, and logging project details in burn sheets and status systems.
• Documentation Excellence: Independently scope, draft, and manage project-level documentation using agency templates—including precise scopes of work (SOWs), cost estimations, resource mapping, detailed project timelines, slides, briefs, and client contact reports.
• Risk Mitigation & QA: Proactively identify potential scope creeps or project risks, develop solid contingency plans, and enforce rigorous internal quality assurance (QA) checks and client reviews at key milestones.
• Operational Compliance: Ensure all deliverables conform strictly to regional agency production processes, security protocols, privacy rules, brand guidelines, and diversity requirements.
• Budget Tracking & Margins: Monitor project financial reports regularly to safeguard agency profit margins, keeping tracking sheets up to date against forecasts, third-party costs, and freelance burn rates.
• Timesheet Integration: Ensure internal and external team resources accurately log their time to maintain a precise view of project profitability and studio utilisation.
• Client Partnership: Act as a dependable day-to-day point of contact for clients, establishing strong, trusting relationships and leading clear, action-oriented client status meetings.
• Strategic Communication: Deeply understand client needs, address feedback with a strategic mindset, and translate complex client briefs into streamlined internal production plans.
• Growth Support: Collaborate across the London studio and global teams to support the onboarding of new clients and identify new business avenues within existing accounts.

Requirements

• Proven experience delivering design-led, content-first, or animated integrated digital campaigns within an agency framework.
• Expert handling of project financials, budget tracking, estimate configurations, and scope definitions.
• Strong digital fluency and a robust understanding of the full creative lifecycle—from client brief through strategy, creative, layout, asset creation, and final delivery.
• Excellent communication, professional presentation, and client-facing navigation skills.
• Familiarity with navigating multi-tier client approvals (experience partnering with major tech-sector clients is a significant advantage).
• IT literacy across essential collaborative platforms, including expert-level navigation of Google Workspace (Docs, Sheets, Drive, Slides, and Chat)