Working pattern: 4 days per week

Location: London (1-2 days per week in person, 2-3 days remote)

Contract type: Fixed term, 6 months

Salary: £36,000-£40,000 per annum (equivalent to full time, pro rata), dependent on experience

Including:

• Flexible working hours & locations to suit your lifestyle
• Unlimited 24/7 access to a London co-working office space
• Unlimited 24/7 online GP access
• Uncapped 24/7 mental health counselling
• 10 days of leave per 6-month term, plus bank holidays
• A box-fresh Apple MacBook for your work

About lemontank

lemontank is a Gen Z insights, strategy and ideas agency. We connect brands, broadcasters and musicians with young audiences.

We’re a fast-moving and innovative business, listed by the Institute of Practitioners in Advertising as one of their Beacon agencies for 2026. Our international clients include Universal, Sony, Warner, Diageo, the BBC, the Olympic Games and the National Trust. Our global team of over 200 Gen Z freelancers work together in writers’ room workshops and research panels, bringing fresh perspectives to our projects. We also manage a team of full-time creatives on secondment to a major record label.

lemontank’s core mission is to get young people’s ideas valued in the creative process of marketing, and to help amazing new talent find routes into creative work.

We’re relentless champions of kindness, equality and inclusivity. We always prioritise a work environment that is supportive, collaborative and fun, enabling everyone to produce their best work. See more about our values.

About the role

We’re looking for a highly organised and reliable Operations Manager. Reporting to the Founder / Director, you’ll be a critical part of the smooth running of the day-to-day business, empowering all our teams.

The majority of the work will be in UK office hours, with occasional evenings needed to cover calls with US-based teams.

Key responsibilities

• Accounting admin: budgets, bookkeeping, invoicing, payroll and payments
• Project management: allocating people and resources
• Liaising with clients and freelancers about the details of projects
• Co-ordinating the recruitment, onboarding and management of freelancers
• Helping to ensure compliance with legal requirements and professional standards
• Some diary management: scheduling creative workshops and focus groups, and co-ordinating with participants
• Reviewing and improving internal systems to reduce bottlenecks
• Research, planning and outreach for business development
• Leading the company’s impact and sustainability assessment, including collecting data and developing formal policies, with a performance bonus due on successful completion of the project
• Actively fostering the lemontank freelancer community, organising social events and arranging development opportunities

Do you have these personal qualities?

• Responsible, reliable, professional and trustworthy
• Meticulous attention to detail - able to keep a close eye on multiple concurrent projects, with the highest standard of accuracy and planning
• Anticipatory thinking - able to look ahead, imagine future opportunities, spot problems before they happen and be proactive
• Amazing communication skills - able to work closely with multiple stakeholders to get the best out of them
• Interested in sustainability and social impact
• Motivated by deadlines, with the ability to work well under occasional moments of pressure, either alone or as part of a small team
• Care and professionalism when handling finances, commercially sensitive information, personal data and relationships with clients
• Able to spot potential in talented people and find opportunities for them to thrive

Do you have this kind of experience?

• Required: Experience involving project management or finance in an agency-style environment, or a degree in a related field
• Highly desirable: Experience in market research, overseeing freelancers, working with young people, producing creative work aimed at young audiences, FreeAgent accounting software, knowledge and understanding of trends with Gen Z & Gen Alpha audiences
• Useful: Experience in recruitment, business development, facilitating workshops, social media strategy, music strategy, brand strategy, graphic design