Responsibilities

• Manage post-contract campaign operations: Own the end-to-end execution of live Retail Media campaigns from contract sign-off through to delivery, post-campaign reporting, and client sign-off. Ensure all campaigns meet agreed SLAs and are delivered on time and on brief.
• Coordinate cross-functionally: Work closely with Distribution Centres (DCs), procurement, logistics, and global RM operations teams to brief, book, and track physical and digital campaign assets.
• Handle inbound campaign requests: Work closely with the Senior Manager (Retail Media) to manage and respond to inbound campaign briefs from existing clients and agency partners, building direct ownership of accounts as you grow in the role. Develop the skills to translate briefs into bookings: coordinating timelines, assets, and inventory across internal teams, with increasing autonomy and a clear pathway to leading inbound campaign management independently.
• Maintain and develop client relationships: Support ongoing relationships with existing advertiser and agency accounts, ensuring satisfaction throughout the campaign lifecycle and laying the groundwork for repeat business.
• Support reporting and insights: Compile and deliver post-campaign reports, track performance against KPIs, and identify operational improvements or trends to share with the wider RM team.
• Keep CRM up to date: Own the accuracy of campaign and client data within our CRM (HubSpot), ensuring pipeline status, campaign milestones, and client communications are consistently logged.
• Contribute to process improvement: Proactively flag operational bottlenecks and support the broader team in refining workflows that improve automation, efficiency, reduce errors, and scale with business growth.

Requirements

• Relevant experience (2+ years preferred) in campaign operations, ad operations, account management, or a similar role: Ideally within Retail Media, digital advertising, e-commerce, or a related industry.
• Strong organisational and project management skills: Demonstrated ability to manage multiple campaigns or workstreams simultaneously without dropping the ball.
• Client-facing experience: Comfortable managing day-to-day communication with brand or agency contacts, maintaining professionalism and responsiveness throughout.
• Analytical foundation: Comfortable working with data, and eager to develop your ability to identify insights and compile client-ready summaries.
• A bachelor's degree in business, marketing, communications, or a related field: Or equivalent practical experience.

Preferred

• Experience in eCommerce (CPG/FMCG), Retail Media, or (Digital) Advertising.
• Familiarity with the logistics of physical sampling, inserts, or warehouse-based campaign delivery.
• An understanding of the evolving Retail Media landscape in the UK market.
• CRM proficiency: Experience working with tools such as HubSpot or similar CRM platforms to track pipeline, campaigns, and client interactions.
• Experience contributing to cross-team campaigns: An understanding of cross-team project or campaign delivery.

Benefits

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance