O2C / Accounts Receivable Lead (including credit control)

Department: Finance - UK and Ireland

Location: UK

Description
This role is accountable for cash collection across the UK business, ensuring timely conversion of billed revenue into cash and maintaining strong control over aged debt and cashflow. It has day‑to‑day ownership of the closed‑won‑to‑cash process, with clear responsibility for ensuring client wins translate into compliant billing and ultimately cash.
The role requires confidence to follow up overdue balances, challenge exceptions, and apply judgement pragmatically, while building constructive, collaborative relationships with client teams. In addition to operational delivery, the role plays a key part in embedding consistent ways of working, reinforcing policy requirements, and driving improvements in controls, efficiency, and automation.
The role includes line management responsibility and remains hands‑on where required, particularly during peak periods and month‑end.
Key Responsibilities
Cash Collection and Cashflow Support

• Own cash collection activity across the UK business, proactively following up overdue balances.
• Monitor aged debtors, identify risks, and drive timely resolution.
• Escalate high‑risk or long‑outstanding balances appropriately, applying sound judgement.
• Contribute to weekly cashflow forecasting by providing insight into expected receipts, risks, and timing issues.
• Partner with Finance Business Partners to understand cash movements and billing drivers.

Accounts Receivable, Billing and Month‑End

• Ensure invoices and credit notes are raised accurately and on a timely basis.
• Retain hands‑on involvement in billing where required, particularly at peak periods or month‑end.
• Oversee accrued revenue balances, challenging delays and addressing root causes of unbilled income.
• Support month‑end close and provide input into the annual audit process.

Closed‑Won‑to‑Cash Controls and Approvals

• Own the closed‑won‑to‑cash workflow for the UK business.
• Approve client wins prior to billing, ensuring contracts and supporting documentation are complete and policy‑compliant.
• Follow up on and resolve exceptions to policy, escalating where appropriate.
• Work closely with client teams to ensure effective handovers from win approval to billing.

Stakeholder Partnership and Policy Reinforcement

• Act as the primary UK point of contact for order‑to‑cash matters.
• Build strong, trusted relationships with client and finance teams.
• Support and guide teams on policy requirements, expected evidence, and good closed‑won‑to‑cash practice.
• Resolve escalated billing and AR queries constructively, balancing control with commercial pragmatism.

Controls, Process Improvement and Reporting

• Maintain oversight of closed‑won‑to‑cash and AR controls across UK teams.
• Embed consistent ways of working and clear accountability.
• Track and report key billing, AR, and cash performance indicators.
• Identify and implement opportunities to strengthen controls, improve efficiency, and increase automation.

People Management

• Line manage the Senior Finance Assistant, providing oversight, coaching, and development support.
• Ensure appropriate task allocation, review, and resilience within the AR process.
  

Skills, Knowledge and Expertise
Experience

• 5+ years’ experience in Accounts Receivable, Credit Control, or Order‑to‑Cash in a B2B professional services, media or SAAS environment.
• Hands‑on experience of invoicing, cash collection, and aged debt management.
• Experience working with sales and/or delivery teams on contract‑to‑cash or closed‑won handovers is desirable.
• Exposure to process improvement or standardisation within finance operations is a plus.

Technical Skills

• Strong Excel skills (e.g. pivot tables, lookups).
• Confident working with finance systems and a CRM (ideally Salesforce).
• Experience producing AR ageing, cash forecasts, and management reporting.
• Working knowledge of invoicing and VAT requirements preferred.

Personal Attributes

• Strong judgement with a commercial mindset.
• Confidence to challenge overdue debt, exceptions, and unbilled revenue.
• Hands‑on and delivery‑focused while maintaining oversight.
• Collaborative and able to build trust across functions.
• Clear, constructive communicator.

· Detail‑oriented, proactive, and outcome‑focused.
Benefits
We are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

• A competitive salary and benefits
• Generous annual leave including an extra day off for your birthday
• Hybrid working based in London

Ebiquity aims to create a workplace that is open and supportive, and free of discrimination and prejudice. We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.