Responsibilities

• Support the Vodafone global account in all aspects of account management, client relationships and project delivery with a key focus on managing our markets.
• Reporting: manage the global reporting workstream e.g. investment, competitive, KPIs, effectiveness.
• Support in the timely delivery of monthly reports to Vodafone which includes ensuring accuracy on the MMIR template / Wizard platform and ongoing usage.
• Global support for Percept and local teams for Wizard requests such as User approvals.
• Support with finance and billing teams
• Account Management: Strong communication and project management skills required to work collaboratively with our global team and colleagues across local markets.
• Requires regular communication with markets, understanding of their priorities, gathering and sharing case studies and inspiration and driving deadlines.
• Ensure project status is up to date for weekly internal and client calls
• Respond to network and clients in a timely and accurate manner
• Thought leadership: drive process and support content for weekly and monthly sessions and newsletters
• Drive agenda and overall process of aligning speakers, proactively suggesting topics and coordinating materials and input across internal and external teams and resources

Requirements

• Knowledge of the media planning process and how this applies to global clients
• Ability to translate data & information across platforms, sources and markets and analyze for insights and conclusions which inform strategic priorities for Vodafone.
• Excellent communicator: verbal, written, presentation, listening skills with internal and external stakeholders both senior and junior.
• High level of attention to detail with all outputs.
• Understands how to handle difficult and sensitive conversations within the network.
• Checks in for support where necessary and manage up
• Ability to manage direct and virtual teams across the matrix
• Adopts energised and enthusiastic approach even when under pressure.
• Project management skills to draws up plan for delivery of work to deadlines, with all milestones plotted; follows up key deliverables to ensure timely delivery and heads off any risk to this with proactive checking in.
• Ability to understand cultural nuances and adapts own style to fit. Respects differences in culture, approach and skillset.
• Proficient with key tools (i.e. ppt, Excel, etc)