Responsibilities

• Shape and evolve our customer journey orchestration capability across Sainsbury’s.
• Work with teams across Marketing, Digital, Loyalty and Product to create more connected customer experiences.
• Ensure we have clear priorities, governance and ways of working that support customer-centric decision making.
• Lead the development of lifecycle marketing capabilities across acquisition, onboarding, engagement, retention and reactivation.
• Ensure customers receive relevant and timely experiences throughout their relationship with Sainsbury’s.
• Support teams in making the most of the tools and capabilities available to them.
• Define and prioritise opportunities to improve personalisation across our digital and marketing channels.
• Help translate customer insight and data into experiences that feel more relevant and valuable.
• Partner with Product, UX, CRM and Loyalty teams to bring personalisation opportunities to life.
• Work closely with teams across PPC, SEO, Paid Social, CRM, Loyalty, Retail Media, App and Ecommerce to create joined-up customer experiences.

Requirements

• Cross-functional delivery experience in complex organisations.
• Experience of CRM, loyalty and customer engagement ecosystems.
• Team management and leadership experience.
• Experience of customer activation and marketing channels.
• Strong stakeholder management and influencing skills.

Benefits

• Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
• We've also got you covered for your future with our pensions scheme and life cover.
• You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.
• Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare.
• We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
• And if you ever need it there is also an Employee Assistance Programme.
• Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
• Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).