Responsibilities

• Assisting the marketing team with campaigns across Cheltenham Town Hall, Pittville Pump Room, Leisure at Cheltenham, The Wilson and the Prince of Wales
• Creating and sending marketing emails utilising our email platforms including DotDigital and TRP
• Reviewing and updating the Cheltenham Trust’s websites to ensure all the information is up to date
• Updating and maintaining front of house print displays and digital screens
• Creating content using Canva for the website and social media, including resizing images, simple video editing and artwork layouts
• Assisting the Marketing Manager with communicating with promoters to coordinate marketing activity for visiting companies at the Town Hall
• Assisting with managing the Cheltenham Trust’s social media platforms, including creating content, writing copy and responding to comments and messages
• Assisting the Ticket Office Coordinator with the day-to-day running of the Ticket Office including answering customer calls, face-to-face bookings, setting up and pulling sales reports and setting up events using our CRM system Spektrix
• Represent the Cheltenham Trust in a helpful and friendly manner; ensuring the highest standard of customer care
• Updating menus and venue signage as required

Requirements

• Experience in a marketing or customer service role, ideally within the arts, heritage or leisure sectors
• A genuine enthusiasm for and interest in marketing and working for a leisure and culture trust.
• Effective and engaging communicator, with excellent written and verbal communication skills including copywriting and proofing with absolute attention to detail
• An eye for design, with the ability to create eye-catching visuals
• Strong organisational skills and ability to prioritise and work to deadlines
• Sound numeracy skills
• Experience of using Canva, InDesign, photoshop or other similar editing software
• Customer focused and responsive, delivering excellent customer service
• Prioritises and meets tight deadlines
• A confident and professional manner with a positive can-do attitude.

Preferred

• Driver and car owner.
• Understanding of copyright and GDPR
• Knowledge of email marketing platforms, Ticket Office software and updating websites.