Responsibilities

• Joining our newly expanded Marketing Technology & Operations team, you will unlock new capabilities for the Marketing department and CRM team using a suite of best-in-class, no-code/low-code marketing platforms and agentic AI solutions.
• Act as an independent platforms expert for the Marketing domain collaborating with engineering teams to steer technical solution design and co-work on implementations
• Roll out new platform features and enable adoption by self-service users incorporating them into new campaigns and operational processes
• Use agentic AI tooling to automate structured tasks and remove delivery bottlenecks
• Build and maintain scalable, low-code data pipelines between marketing platforms, data sources and reporting tools
• Monitor and own the health of platforms: identify and mitigate risks, issues or control weaknesses, create accessible documentation, and support views of data and system reliability

Requirements

• At least 4 years as an administrator/superuser of enterprise-level marketing systems - ideally a marketing automation platform (e.g. Braze, Iterable, Adobe Campaign) or customer data platform (e.g. Twilio Segment, Hightouch)
• Comfort working on or around data integrations in frontend and backend contexts
• Passionate about novel, multi-disciplinary problem-solving - you enjoy working with evolving technologies, bridging domains of expertise, and can demonstrate your success in solving for commercial objectives.
• Experience with operations incorporating AI/agentic workflows, or use of AI agents inside marketing platforms
• Comfort with complex spreadsheets or smartsheets using Excel/G-Sheet formulas
• Excellent stakeholder communication skills and an enthusiasm for collaboration with both technical and non-technical colleagues

Preferred

• Familiarity working with real-time data flows and event-driven decision-making in marketing platforms
• Familiarity with common platform integration methods (website tag managers, API authentication, retry/error handling, JSON, webhooks)
• Ability to interpret and edit JavaScript/Python code, and comfort articulating and discussing technical requests to engineers
• Familiarity working with or around “big data”, using tools like AWS Athena, SQL/dbt
• Experience working in the financial sector or another regulated industry

Benefits

• Flexibility: We provide a benefit allowance you can tailor to your own life and family.
• Health: This includes private medical and dental, health assessments, and access to a digital GP.
• Wealth: We offer life assurance, share schemes, and financial coaching.
• Development: You get a dedicated annual learning allowance to help you level up.
• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
• award-winning parental leave policies.