Marketing Risk & Control Lead
London, UK (Hybrid)
Posted 2 weeks ago
Job Summary
Own and operationalise risk assessments and 1LoD controls across the marketing function, while advising on compliant, risk-aware execution for campaigns, launches, and external partners.
- Lead RCSA facilitation and risk mapping in marketing.
- Guide training and enforcement of controls across creative, growth, and product teams.
Job Description
Responsibilities
- Own and operationalise tailored Risk and Control Self-Assessments (RCSA) across the marketing department.
- Conduct proactive risk assessments on new marketing initiatives, product launches, brand campaigns, and go-to-market strategies prior to release.
- Own, define and test robust First Line of Defence (1LoD) controls.
- Monitor changes in relevant laws (e.g., consumer duty, advertising standards, data privacy like GDPR/CCPA, fair treatment of customers) and embed necessary control points into marketing operations.
- Identify, log, and manage marketing incidents, operational failures, or legal/regulatory breaches; lead root-cause analysis and enforce action plans.
- Evaluate third-party advertising, media, and vendors for risk exposure, defining and implementing the necessary controls.
- Serve as the central subject matter expert (SME) advising creative, growth, and product marketing teams on compliant execution while conducting routine risk training across the marketing function.
Requirements
- 5+ years of experience in operational risk or compliance, specifically supporting marketing or brand, and ideally within financial services.
- Hands-on experience in facilitating Risk & Control Self-Assessments (RCSA), process mapping, key risk identification, and assessing residual risk levels in marketing environments.
- Deep understanding of advertising regulations (e.g., ASA, FCA guidelines), data protection laws (GDPR), and consumer duty.
- Proven track record in designing end-to-end control testing, risk mapping, and business process monitoring.
- Excellent cross-functional communicator capable of balancing regulatory rigour with commercial goals and creativity.
- Outstanding ability to break down complex, dense regulatory frameworks into pragmatic, easy-to-digest concepts that resonate with creative marketing professionals.
Benefits
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers.
- Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
Starling
Hello, we’re Starling.Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.We built Britain’s first digital bank.One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too).We’re changing banking for good.Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.Since then, we’ve grown. A lot.Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches.Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be.Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine by Starling, using the proprietary technology platform that it uses to power our own bank.
Marketing Team
Funding
Funding History
- Apr 2022Series D • $164.2M
- Apr 2021Series D • $70M
- Mar 2021Series D • $376M
Traffic Signals
Headcount Trend
News about Starling
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