Responsibilities

• Plan and deliver the end-to-end participant communications journeys, from sign-up to post-event follow-up, while optimising all information resources (websites, FAQs, CRM comms, and event guides).
• Own and drive projects, setting timelines, managing delivery and budgets, and ensuring clear, accountable progress against milestones.
• Partner with Marketing, Charity, Partnerships and Operations teams to translate key event information into clear, timely communications.
• Manage participant data in the lead-up to events, incl. registration fulfilment, transport bookings and additional experience purchases.
• Oversee supplier relationships, including merchandise providers.
• Manage participant queries across event inboxes, social channels, and call booking systems.
• Lead Registration and Information desks during live event weekends.
• Deliver financial reporting and reconciliation across registrations, revenue, and forecasting.
• Manage and support a junior team across key functions.

Requirements

• An events, hospitality or customer service focused background.
• Experience working in marketing, commercial or account management teams.
• Ability to manage data accurately to support operations and reporting.
• Excellent verbal and written communication and customer service skills
• Interest in technological solutions such as apps, platforms and AI.
• Confident with Microsoft Office and ideally a knowledge of registration platforms, Mailchimp, Wordpress and accounting software.

Preferred

Benefits

• SALARY: £30k - £35k per annum
• BONUSES: Potential for performance and company-related bonuses
• HOLIDAY: 28 days (inc. bank holidays) plus time off between Christmas & New Year
• PENSION: 5% employer contribution
• OFFICE LOCATION: Brighton, UK
• REPORTING TO: Marketing Director
• START DATE: Mid-July onwards
• FLEXIBLE WORKING: Remote working: 3 days a week in the Brighton office as a baseline, Flexible hours: 9-5 pm with flexibility for early or late starts, Extended breaks: Flexible time during the day to exercise or take time out, Additional Holiday: Option to buy additional holiday at a discounted rate, Time off in lieu: 1 extra day off for every weekend day worked on event, Extended remote working: E.g. option for working abroad, 4-day week: Open to discussion of reduced hours
• LONG SERVICE: 5yr and 10yr long service rewards with more annual leave and budget for adventure funding.