Responsibilities

• Responsible for the operational delivery part of the Customer Engagement plan from beginning to end, ensuring every initiative has clear accountability, timescales, decision-making arrangements and measures of success.
• Acting as a trusted representative of the Customer & Media Director, you will handle competing requests, make sound decisions within agreed authority and bring forward practical recommendations when senior input is needed.
• Build strong relationships across sales, finance, product and other areas of the business, gaining support early and helping important decisions to be made smoothly.
• Maintain reliable data and turn it into useful insights and provide a clear view of how Customer Engagement contributes to our revenue, identifying risks and opportunities through meaningful reporting.
• Manage agency, supplier and partner relationships to ensure work is delivered to the required quality and timescale.
• This is an enabling rather than creative role: focus on removing operational friction and creating the conditions in which excellent creative work can succeed.
• Operate with honesty, humility and courage, and share commitment to making the Warhammer hobby and business better.

Requirements

• Extensive experience in senior marketing operations
• Strong commercial judgement
• Credibility to operate confidently with Directors and all staff
• Ability to maintain reliable data and turn it into useful insights, providing a clear view of how Customer Engagement contributes to our revenue
• Experience managing agency, supplier and partner relationships to ensure work is delivered to the required quality and timescale
• Ability to handle competing requests, make sound decisions within agreed authority and bring forward practical recommendations when senior input is needed
• Building strong relationships across sales, finance, product and other areas of the business

Benefits

• 33 days holiday per year (including public holidays)
• matching contributory pension scheme up to 7.5%
• profit share bonus (subject to GW meeting profit targets)
• option to join our Share Save scheme
• staff discount of between 25% and 50% on our products!